Colby Labonte
St. John’s ,FL
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
8
8
years of professional experience
Work History
Server
Copper Door
Salem, NH
01.2022 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Sports Coach Mya
Merrimack School District
Merrimack, New Hampshire
11.2022 - 02.2024
- Organized and supervised practice sessions, drills, and scrimmages.
- Managed team rosters, equipment inventories, and budgeting responsibilities.
- Motivated athletes through positive reinforcement and constructive feedback.
- Encouraged healthy competition among players while promoting good sportsmanship.
- Developed and executed strategic game plans and adjustments during competitions.
Server
110 Grill
Nashua, NH
07.2020 - 11.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions and recommended specials to increase profits.
Server, Host
Longhorn Steakhouse
Amherst, NH
05.2017 - 07.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served as point-of-contact for resolving guest complaints or special requests.
Sales Representative
CUTCO
Amherst, NH
08.2018 - 01.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Welcome Center Representative
Westwood
Nashua, NH
04.2016 - 11.2019
- Greeted visitors and provided information about the organization and its services.
- Processed payments from customers using cash registers or point-of-sale systems.
- Resolved conflicts between customers by providing clear instructions or redirecting them to other personnel as needed.
- Updated tracking documents with daily information such as expenses, visitor numbers and issue resolutions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Associate of Science - Sports Management
Unh
Durham04-2023
Bachelor of Science - Sports Management
NHTI - Concord's Community College
Concord, NH07-2021
Skills
- Point of Sale (POS) system operations
- Suggestive selling
- Exceptional customer service
- customer engagement
- Effective customer upselling
- Sales skills
- Performance tracking
- Upselling strategies
- Sports expertise
Affiliations
- College basketball at NHTI
- volunteered for fundraisers featuring 5k
- volunteering for a non profit organization (YMCA)
- received an award at NHTI for
Timeline
Sports Coach Mya
Merrimack School District
11.2022 - 02.2024
Server
Copper Door
01.2022 - 09.2024
Server
110 Grill
07.2020 - 11.2022
Sales Representative
CUTCO
08.2018 - 01.2020
Server, Host
Longhorn Steakhouse
05.2017 - 07.2020
Welcome Center Representative
Westwood
04.2016 - 11.2019
Associate of Science - Sports Management
Unh
Bachelor of Science - Sports Management
NHTI - Concord's Community College