Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colby Layman

Summary

Reliable and dynamic Service Associate with a 20 year background in sales and customer service. Dependable and an analytical thinker.


Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility. Confident and highly organized individual with more than 10 years working as Service Associate in retail sector. Experienced in genesis and handheld software, with good multi-tasking abilities. Works well with members of public to deliver high levels of satisfaction.

Overview

16
16
years of professional experience

Work History

Merchandising Service Associate

Lowes Home Improvement
Murfreesboro, TN
12.2018 - Current
  • I am responsible for assisting with resetting displays, and product per vendors while keeping the store in pristine grand opening appearance at all times .
  • I also use a handheld device to track and scan in inventory into home locations.
  • Team lead responsible for adjusting and and auditing price changes through out the store.

Customer Service Associate/ Paint Dept.

Lowes Home Improvement
Murfreesboro, TN
07.2016 - 12.2019
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Operated POS system to total purchases and receive and process cash, credit and debit card payments.

Personal Care Assistant

Charlotte Bullington
Murfreesboro, TN
06.2017 - 08.2019
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

First Assistant Manager

Cato Fashions
Oakland, MD
04.2013 - 10.2014
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Server

Cracker Barrel Old Country Store
Murfreesboro, TN
08.2006 - 12.2011
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Education

Master of Science - Social Work

Southeastern University
Lakeland, FL

Tennessee State Licensure - Master Aesthetician

Georgia Career Institute
Murfreesboro, TN
07.2011

Skills

  • Customer Account Management
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Needs Assessment
  • Understanding Customer Needs
  • Station Preparation
  • Monetary Transactions
  • Handheld Computer Device Software
  • Customer Service Excellence

Timeline

Merchandising Service Associate

Lowes Home Improvement
12.2018 - Current

Personal Care Assistant

Charlotte Bullington
06.2017 - 08.2019

Customer Service Associate/ Paint Dept.

Lowes Home Improvement
07.2016 - 12.2019

First Assistant Manager

Cato Fashions
04.2013 - 10.2014

Server

Cracker Barrel Old Country Store
08.2006 - 12.2011

Master of Science - Social Work

Southeastern University

Tennessee State Licensure - Master Aesthetician

Georgia Career Institute

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Colby Layman