Colby McShan
Houston,TX
Summary
Adept at fostering guest relations and enhancing customer loyalty, I leveraged strong leadership and attention to detail at Rocket Farm Restaurants LLC. Known for professionalism and exceptional communication, I professionally handled complaints and collaborated with teams, significantly improving service quality. My passion for continual improvement and ability to quickly adapt are my strengths.
Overview
10
10
years of professional experience
Work History
Lead Waiter
Rocket Farm Restaurants LLC.
06.2019 - 11.2024
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Barry's Pizza & Italian Diner
Barry Childress
03.2015 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Cypress Ranch
Cypress, TX05.2015
Skills
- Strong leadership
- Professionalism
- Attention to Detail
- Guest Relations
- Strong communication skills
Timeline
Lead Waiter
Rocket Farm Restaurants LLC.
06.2019 - 11.2024
Barry's Pizza & Italian Diner
Barry Childress
03.2015 - 06.2019
High School Diploma -
Cypress Ranch
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