COLBY REEVES
Clermont ,FL
Summary
Reliable and hardworking professional with extensive experience in fast paced customer service environments. Known for strong communication, attention to detail, adaptability, and a proven ability to learn new skills quickly. Committed to delivering quality work and contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server & Restaurant Operations Specialist
The Cheesecake Factory
05.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Executed opening and closing duties, including dining area setup and supply.
- Trained and worked in 8 restaurant positions.
- Recognized as Employee of the Month.
- Independently closed the bakery operation, a responsibility typically shared among multiple employees.
- Maintained high standards in a fast paced customer service environment.
- Accurately processed monetary transactions while adhering to cash handling procedures.
- Assisted in training new servers to enhance service.
Store Manager
Dunkin' Donuts
11.2020 - 05.2022
- Supervised and trained staff on customer service standards.
- Maintained inventory levels to ensure product availability.
- Ensured compliance with health and safety regulations.
- Coordinated employee schedules for optimal coverage and efficiency.
- Addressed customer inquiries and resolved complaints effectively.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
HLA Preparatory School
Montverde, FL5 2021
Skills
- Effective communication
- Team collaboration
- Attention to detail
- Order management
- Customer relationship management
- Training & Cross Functional Learning
- Time management
- Strong work ethic
- Reliability & Dependability
- Conflict Resolution
- Adaptability
- Safety Awareness
Certification
EPA Section 608 Universal Certification- (In Progress)
ServSafe Food Handler.
CPR/ First Aid Certification.
Accomplishments
- Cheesecake Factory Employee of the month.
- Cross-trained and proficient in 8 restaurant positions.
- Independently managed bakery closing operations typically assigned to multiple employees.
Timeline
Server & Restaurant Operations Specialist
The Cheesecake Factory
05.2022 - Current
Store Manager
Dunkin' Donuts
11.2020 - 05.2022
High School Diploma -
HLA Preparatory School