Colby Spofford
Manchester
Summary
Dynamic and results-driven professional with extensive experience at Cafua Management Company, excelling in cost reduction and fostering teamwork. Proven track record in enhancing operational efficiency and customer satisfaction through effective communication and problem-solving. Committed to delivering exceptional service while maintaining high standards of quality and attention to detail.
Overview
13
13
years of professional experience
Work History
Line Cook Trainer
Flynn Group
Hooksett, NH
04.2022 - 10.2024
- Managed ordering processes, maintaining appropriate stock levels while minimizing spoilage risks.
- Streamlined kitchen communication by implementing effective ticketing systems and prioritizing tasks.
- Enhanced kitchen efficiency by streamlining prep work and ingredient organization.
- Implemented time-saving measures during food preparation, enabling swift adaptation to sudden increases in order volume or special requests from customers.
Front of House Director
Chick Fil A
Woburn, MA
05.2019 - 08.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Restaurant Manager
Cafua Management Company
02.2012 - 05.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma -
Pinkerton Academy
Derry, NH01-2010
Skills
- Waste reduction
- Excellent communication
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Line Cook Trainer
Flynn Group
04.2022 - 10.2024
Front of House Director
Chick Fil A
05.2019 - 08.2021
Restaurant Manager
Cafua Management Company
02.2012 - 05.2019
High School Diploma -
Pinkerton Academy
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