Summary
Overview
Work History
Education
Skills
Timeline
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Cole Aivalotis

Macon,GA

Summary

Dedicated professional with talents for team-building and employee development, increasing revenue, and maintaining excellent customer service

Overview

6
6
years of professional experience

Work History

Assistant Branch Manager

Enterprise Mobility
12.2021 - Current
  • Managed daily branch operations to maintain a smooth workflow and efficient processes.
  • Achieved revenue growth through effective sales strategies and upselling techniques.
  • Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
  • Developed new business opportunities by actively participating in community events as well as establishing partnerships with local businesses.
  • Monitored a fleet of 200+ vehicles to minimize vehicle downtime and maximize utilization rates.
  • Implemented effective training programs for new hires, leading to faster onboarding times and improved performance levels.

Customer Service Representative

GEICO
09.2020 - 12.2021
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
  • Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
  • Obtained Personal Lines Insurance Licensing.

Grocery Clerk

Kroger
09.2018 - 09.2020
  • Responded to customer needs, provided product information, aisle locations, back stock checks, and price verifications for many customers daily.
  • Unloaded daily trucks for grocery, dairy, frozen, bakery, and other relevant departments and more frequent trucks during holiday seasons.
  • Manage the flow of approximately 44000 items, organized back stock areas, prepared products for stocking shelves, and rotated it through by date
  • Enforced workplace and food safety procedures and standards.

Education

Bachelor of Arts - New Media & Communications

Middle Georgia State University
Macon, GA

High School Diploma -

Stratford Academy
Macon, GA

Skills

  • Business Management
  • Computer Literacy
  • Interpersonal Skills
  • Sales Management
  • Customer Service
  • Team Leadership
  • Digital Media

Timeline

Assistant Branch Manager

Enterprise Mobility
12.2021 - Current

Customer Service Representative

GEICO
09.2020 - 12.2021

Grocery Clerk

Kroger
09.2018 - 09.2020

Bachelor of Arts - New Media & Communications

Middle Georgia State University

High School Diploma -

Stratford Academy

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Cole Aivalotis