Cole Bliss
Nisswa,MN
Summary
Customer-oriented Sales with 6 years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies. Adept at creating a personal relationship with clients to best fit their wants and needs. A lot of personal experience in working with customers on any level of knowledge on topics that are in question.
Overview
11
11
years of professional experience
Work History
Golf Course Assistant
Breezy Point Resort
Breezy Point, MN
08.2022 - Current
- Assisted golfers with their equipment needs and provided instruction on the rules of golf.
- Organized and maintained the pro shop, including stocking merchandise, tracking inventory, and keeping records.
- Advised customers on club selection for optimal performance.
- Provided customer service support to members and guests at the driving range, putting green, and golf course.
- Maintained the upkeep of all golf carts and equipment used by players during their rounds of play.
- Operated point-of-sale systems to process payments from customers for greens fees, cart rentals, lessons, and other services.
- Monitored customer behavior while on the course to ensure safety regulations were being followed.
- Greeted visitors upon arrival at the clubhouse and provided them with information about amenities available.
- Communicated effectively with staff members to coordinate scheduling of tee times.
- Assisted in tournaments by setting up scoring tables, providing scorecards to participants, helping keep track of scores throughout tournament play .
- Developed marketing strategies to promote activities offered at the facility.
- Supported protection and security of club equipment and guest property.
- Generated ideas to improve driving range standards, golf cart presentation and overall appearance of facility.
- Collaborated with internal teams to address guest service issues and facilitate special requests.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Sales Consultant
Best Buy
Baxter, MN
12.2015 - 02.2021
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Handled credit and debit card payment processing to complete purchasing experience.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Identified, coordinated and participated in client relationship-building activities and meetings.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Boat Inspector
Minnesota Department of Natural Resources
Brainerd, MN
03.2014 - 09.2015
- Filled out and submitted logs and paperwork on-time.
- Inspected boats upon arrival and departure from landings across Crow Wing county.
Customer Service Representative
Northern Tool Equipment
Pequot Lakes, MN
01.2013 - 10.2013
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Assessed customer account information to determine current issues and determine potential solutions.
- Answered 50+ inbound calls per day and directed to individuals or departments.
- Consulted with customers to determine best methods to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
Education
High School Diploma -
Pequot Lakes Senior High School
Pequot Lakes, MN04.2012
Skills
- Customer liaison
- Industry trends
- Customer relationship management
- Account reconciliation
- Prospecting skills
- Consultative sales
- Sales proposal creation
- Sales strategies
- Inside and outside sales
- Territory sales
- Post-sales support
- Product and service knowledge
- Sales closing
- Relationship selling
- Product merchandising
- Promotional planning
- Sales development
- Customer needs assessment
References
- Nolan Toft, Head Professional, Breezy Point Resort
(218)-255-2730
- Neal Buchite, Assistant Sales Manager, Best Buy
(218)-851-3093
- Mark Johnson, Director of Golf, Breezy Point Resort
(218)-831-1548
Timeline
Golf Course Assistant
Breezy Point Resort
08.2022 - Current
Sales Consultant
Best Buy
12.2015 - 02.2021
Boat Inspector
Minnesota Department of Natural Resources
03.2014 - 09.2015
Customer Service Representative
Northern Tool Equipment
01.2013 - 10.2013
High School Diploma -
Pequot Lakes Senior High School
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