Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole Block

Anchorage,AK

Summary

Dynamic customer service professional with a proven track record at multiple customer service jobs , excelling in complaint resolution and enhancing customer loyalty. Skilled in problem-solving and team collaboration, I consistently exceed service goals while maintaining high-quality standards and fostering a positive work environment. Committed to driving sales through effective product knowledge and upselling strategies.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Cyber Express Carwash
12.2025 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Shift Leader

Sudzy Salmon Car Wash
10.2024 - 09.2025
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Customer Service Cashier

Moose Creek Trading Post
08.2024 - 10.2024
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Tire Technician

MTauto
04.2023 - 08.2023
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.

Education

High School Diploma -

Cyberlynx Correspondence Program
Anchorage, AK
05-2025

Skills

  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Team collaboration
  • Complaint resolution
  • Quality control
  • Product knowledge
  • Documentation
  • Product sales

Timeline

Customer Service Representative

Cyber Express Carwash
12.2025 - Current

Shift Leader

Sudzy Salmon Car Wash
10.2024 - 09.2025

Customer Service Cashier

Moose Creek Trading Post
08.2024 - 10.2024

Tire Technician

MTauto
04.2023 - 08.2023

High School Diploma -

Cyberlynx Correspondence Program