Cole Brabham
Exira,IA
Summary
Dynamic customer service professional with a proven track record at HyVee Foods, excelling in problem-solving and effective communication. Recognized for enhancing service processes and achieving high customer satisfaction. Skilled in time management and sanitation practices, ensuring efficient operations and a positive experience for clients and team members alike.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
HyVee Foods
Ankeny, IA
11.2024 - 05.2025
- Identified opportunities for improving customer service processes and recommended actionable changes.
- Resolved customer complaints promptly to uphold high satisfaction levels.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Answered inquiries while delivering accurate information regarding products and services.
- Tracked orders from initiation to completion to ensure timely delivery of goods.
- Processed incoming postal shipments and managed outgoing mail, including stamp sales.
Dietary Aide
Exira Care Center
04.2023 - 08.2024
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Education
Associate of Applied Science - Business
Des Moines Area Community College
Ankeny, IA05.2027
Skills
- Customer Service
- Sanitation Practices
- Time Management
- Verbal Communication
- Heavy Lifting
- Scheduling and Planning
- Patient Communication
- Problem-Solving
- Detail Oriented
- Sales management
- Decision-making
- Team management
Timeline
Customer Service Representative
HyVee Foods
11.2024 - 05.2025
Dietary Aide
Exira Care Center
04.2023 - 08.2024
Associate of Applied Science - Business
Des Moines Area Community College
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