Cole Carrillo
Summary
Motivated individual with experience in customer service and sales, as well as working with others and leading others. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Skilled in day to day planning and operations of a department.
Overview
7
7
years of professional experience
Work History
Team Member
Clear Water Delivery
01.2017 - 08.2018
- Family Business
- Contributed by completing jobs quickly and accurately.
- Collected, arranged, and input information into database system.
Crew Member
Culvers Restaurant
04.2021 - 10.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Department Sales Lead
Dicks Sporting Goods
10.2021 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
High School Diploma -
Maranatha Baptist Academy
Watertown, WI05.2021
Skills
- Sales Activities
- Sales Meetings
- Corrective Actions
- Manage Employees
- Cash Handling and Reconciliation
- Customer Engagement
- Critical Thinking
- Complex Problem-Solving
- Active Listening
- Superior Work Ethic
- Department Development
- Computer Proficiency
Timeline
Department Sales Lead
Dicks Sporting Goods
10.2021 - Current
Crew Member
Culvers Restaurant
04.2021 - 10.2021
Team Member
Clear Water Delivery
01.2017 - 08.2018
High School Diploma -
Maranatha Baptist Academy
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