Cole Cunningham
Kentwood,MI
Summary
Proven track record of enhancing customer satisfaction and loyalty, as demonstrated at Fogo De Chao through attentive service and a strong work ethic. Skilled in communication and adept at problem-solving, consistently delivered results by improving operational efficiencies and meeting client needs with empathy and patience. Maintained a flexible schedule, showcasing reliability and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Appointment Setter
Blue Raven Solar
2023.07 - Current
- Set appointments with salespeople and potential clients.
- Gain their interest through creating a problem with your product as the solution.
Salad Bar Attendant
Fogo De Chao
2021.06 - 2023.04
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
Cashier
Shell Gas Station
2020.08 - 2021.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Kept the store clean and well stocked.
- Cleaned up the gas tanks and kept the outside in good shape.
Warehouse Worker
Moody Publishers
2019.08 - 2020.03
- Loaded, unloaded, and moved material to and from storage and production areas.
- Replaced old pricing labels with updated ones.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Operations Crew Member
Moody Bible Institute
2019.05 - 2019.12
- Fix broken items in the office spaces according to the work orders.
- Set up tables and all necessary items for events on campus.
- Furnish all the college dorms and set them up according to proper procedures.
- Spray the college dorms with bed bug killer that might have a bed bug problem
Pizza Delivery Driver
Hungry Howies
2018.06 - 2018.08
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Made pizzas and cleaned dishes when there weren't deliveries to be made.
Education
Bachelor Of Arts - Pastoral Ministry
Moody Bible Institute
Chicago, IL05.2021
High School Diploma - General Studies
Gladwin High School
Gladwin, MI05.2017
Skills
- Script Memorization
- Salesforce CRM
- Flexible Schedule
- Setting appointments
- Empathy and patience
- Outgoing and Friendly
- Customer Service
- Problem-Solving
- Strong Work Ethic
- Acting
- Singing
- Punctuality
Accomplishments
- Reached All State Honor's Choir in my Junior year in high school.
- Served in the National Honors Society in high school.
- Took care of my pastor's congregation for my internship for 4 months.
Timeline
Appointment Setter
Blue Raven Solar
2023.07 - Current
Salad Bar Attendant
Fogo De Chao
2021.06 - 2023.04
Cashier
Shell Gas Station
2020.08 - 2021.01
Warehouse Worker
Moody Publishers
2019.08 - 2020.03
Operations Crew Member
Moody Bible Institute
2019.05 - 2019.12
Pizza Delivery Driver
Hungry Howies
2018.06 - 2018.08
Bachelor Of Arts - Pastoral Ministry
Moody Bible Institute
High School Diploma - General Studies
Gladwin High School
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