COLE D. CALLAWAY
Liberty Lake,WA
Summary
Dynamic operations-focused hospitality professional with extensive experience supporting front-of-house leadership in fast-paced, event-driven sports bar environments, accommodating 200-350 guests per shift, particularly during peak times such as games and weekends. Expertise in executing shifts, enhancing staff performance, upholding service standards, and swiftly resolving guest issues to ensure a seamless experience. Maintains a disciplined and accountable leadership style, complemented by exceptional communication skills, adaptability, and unwavering consistency during high-volume periods. Committed to fostering a positive atmosphere that drives guest satisfaction and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cook | CDS
Fieldhouse Pizza & Pub
08.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Operations and Team Supervisor
United States Navy
08.2015 - 08.2025
- - Led teams of 15–17 personnel across daily operations and scheduling
- - Conducted 50+ training initiatives for onboarding and staff development
- - Served as on-site supervisor during time-sensitive operations
- - Ensured 100% compliance with policies, procedures, and safety standards
- Coordinated training programs for personnel, enhancing skill sets and operational efficiency.
- Supervised team operations, ensuring adherence to safety protocols and operational standards.
Front-of-House Operations Support (Server / Barback)
TGI Fridays
09.2020 - 02.2022
- - Supported daily restaurant and bar operations in a high-volume, sports-oriented environment
- - Executed shifts serving 200–350 guests per shift while maintaining service flow and guest satisfaction
- - Assisted bartenders supporting approximately $4K–$8K in bar sales per peak shift
- - Coordinated with 8–15 FOH staff members per shift to reduce service bottlenecks
- - Maintained 100% compliance with alcohol service policies and cash-handling procedures
- - Resolved guest issues in real time during high-volume service periods
Server
Texas Roadhouse
08.2017 - 06.2018
- - Delivered consistent guest service in a fast-paced, high-volume dining environment
- - Managed 4–6 table sections during peak service hours
- - Applied upselling techniques to support sales and promotions
- - Maintained cleanliness, organization, and food safety standards
Skills
- Front-of-House Operations
- Shift Execution
- Guest Experience and Service Recovery
- Staff Support and Coaching
- Cash Handling and POS Compliance
- Bar Operations and Inventory Support
- Event and Game-Day Volume Management
- Alcohol Service and Safety Compliance
- Team Communication
- Conflict Resolution
- Effective leadership
- Assignment delegation
- Report preparation
- Performance improvement
Certification
- MAST – Mandatory Alcohol Server Training
- Food Handler Certification
ADDITIONAL DETAILS
- Current Location: Liberty Lake, WA
- Open to flexible scheduling, late nights, weekends, and event-based shifts.
- Experience supporting interim leadership responsibilities during high-volume service periods.
Timeline
Cook | CDS
Fieldhouse Pizza & Pub
08.2026 - Current
Front-of-House Operations Support (Server / Barback)
TGI Fridays
09.2020 - 02.2022
Server
Texas Roadhouse
08.2017 - 06.2018
Senior Operations and Team Supervisor
United States Navy
08.2015 - 08.2025