Jeronimo Desideri
Fort Lauderdale,FL
Summary
Dynamic business and hospitality expert with a robust academic background and advanced digital proficiency. Bilingual in English and Spanish, with ongoing Italian language studies. Proven track record in administrative, commercial, and customer service roles across U.S. and international markets. Commended for leadership, teamwork, and exceptional service delivery in high-pressure settings.
Overview
5
5
years of professional experience
Work History
Front Desk Manager / Waiter / Cook
Thai Spice
Fort Lauderdale, USA
07.2022 - Current
- Supervised a team of 45+ servers, maintaining high standards of fine dining and customer service excellence.
- Successfully recovered over $20,000 in outstanding revenue by optimizing billing procedures and implementing accurate service documentation.
- Managed daily front desk operations, including handling 55-75 incoming calls, updating customer records, and supporting guest inquiries efficiently.
- Delivered top-tier table service with precision and professionalism, ensuring a memorable fine dining experience from arrival to departure.
- Advised guests with personalized menu recommendations based on dietary needs and preferences.
- Maintained service readiness through restocking, side work, and cleanliness standards.
- Handled an average of 150-250 food orders per shift, delivering consistent quality under pressure.
- Cross-trained across multiple kitchen stations, including Fryer, Wok, and Prepping, demonstrating strong multitasking ability.
- Worked extended shifts with efficiency and resilience, supporting team goals in a high-demand environment.
Customer Service & Marketing Coordinator
404Lavanderia
Bogotá, Colombia
11.2021 - 03.2022
- Served as the primary point of contact for customer inquiries, offering fast and professional solutions to daily service needs.
- Coordinated clothing pick-ups and deliveries to the laundry lab, optimizing logistics and ensuring timely fulfillment.
- Managed the business's online presence through consistent and engaging content on social media platforms.
- Maintained accurate Excel spreadsheets tracking customer data, delivery schedules, and cash flow operations.
Assistant Manager
Timbavati Foundation
Bogotá, Colombia
01.2021 - 11.2021
- Supported the organization of meetings and events, managing tools such as laptops and projectors for seamless presentations.
- Delivered official documentation, drafted and responded to business letters, and coordinated communications with prospective partners.
Education
High School Diploma -
Colegio Australiano Campestre
Bogotá, Colombia11.2021
Manager Certification - ServSafe
National Restaurant Association
Fort Lauderdale, FL03.2025
Skills
- Microsoft Office Suite and Google Workspace
- Tabit POS system
- Front-of-house operations
- Leadership and team management
- Verbal communication skills
- Customer service excellence
- Adaptability and dependability
- High performance and fast learning
- Social media content creation and digital engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited
Timeline
Front Desk Manager / Waiter / Cook
Thai Spice
07.2022 - Current
Customer Service & Marketing Coordinator
404Lavanderia
11.2021 - 03.2022
Assistant Manager
Timbavati Foundation
01.2021 - 11.2021
High School Diploma -
Colegio Australiano Campestre
Manager Certification - ServSafe
National Restaurant Association
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