Summary
Overview
Work History
Education
Skills
Timeline
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Cole Delorme-Heitkamp

Mandan,ND

Summary

Driven and results-oriented professional with a proven track record at Hound Doggs Food Truck, where I spearheaded strategies boosting sales and customer satisfaction. Skilled in payment management and renowned for a courteous demeanor, I excel in fast-paced environments, ensuring compliance and resolving complaints efficiently. Expert in customer outreach, I consistently deliver exceptional service and operational excellence.

Overview

14
14
years of professional experience

Work History

Delivery Driver

Door Dash
Mandan, ND
11.2023 - Current
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Business Partner

Hound Doggs Food Truck
Bismarck, ND
06.2023 - Current
  • Developed and implemented strategies to increase sales at food truck events.
  • Organized staffing for busy peak periods, ensuring adequate coverage of all shifts.
  • Created a system for tracking customer orders and payments.
  • Ensured compliance with health regulations related to food preparation and storage.
  • Resolved customer complaints in a timely manner while maintaining a professional attitude.
  • Trained new employees on proper procedures for handling customers' orders and payment processing.
  • Resolved customer complaints promptly and professionally to maintain a positive brand image.
  • Set up and broke down food truck station, ensuring cleanliness and organization.
  • Prepared and cooked menu items according to established recipes and presentation standards.
  • Handled cash and card transactions, maintaining accuracy in financial exchanges.

Delivery Driver

Rice Bowl Asian Kitchen East Wareham
Mandan, ND
03.2011 - 10.2023
  • Delivered food orders to customers in a timely manner.
  • Ensured that the correct order was delivered to the customer.
  • Followed all safety protocols while driving.
  • Handled cash payments from customers for delivery orders.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Provided excellent customer service throughout the delivery process.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.

Education

High School Diploma -

Century High School
Bismarck, ND
05-2011

Skills

  • Courteous and polite demeanor
  • Payment management
  • Troubleshooting
  • Customer outreach

Timeline

Delivery Driver

Door Dash
11.2023 - Current

Business Partner

Hound Doggs Food Truck
06.2023 - Current

Delivery Driver

Rice Bowl Asian Kitchen East Wareham
03.2011 - 10.2023

High School Diploma -

Century High School

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Cole Delorme-Heitkamp