Summary
Overview
Work History
Education
Skills
Key to Rockland County NY
Languages
Timeline
Generic

Cole Donnellan

Highland Lakes,NJ

Summary

Dynamic Operations Manager with a proven track record at UVSysco, excelling in problem-solving and team leadership. Leveraged deep technical expertise in ultraviolet light technologies to enhance client relationships and drive successful remote sales and service initiatives. Recognized for cultivating strong vendor partnerships and representing the company effectively at trade shows and in the field.

Overview

8
8
years of professional experience

Work History

Operations Manager

UVSysco
01.2020 - Current
  • Managed approximately 30 incoming calls and emails per day.
  • Streamlined outsourcing of fabrication services that resulted in a 12% decrease in manufacturing costs.
  • Contributed to the development of an improved parts and service program that increased parts sales by 30%.
  • Developed and maintained relationships with external vendors and suppliers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Gained deep technical expertise in the manufacturing and sales of ultraviolet light technologies through hands-on experience and industry collaboration.

Technical Service Representative

Glasco UV
06.2017 - 12.2020
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Assisted in product development by identifying and addressing recurring customer concerns.
  • Assisted in the development of user manuals, product documentation, and online help resources, contributing to a more informed customer base.

Education

Some College (No Degree) - International Business Management

Quinnipiac University
Hamden, CT

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Territory management
  • Client relationships
  • Trade show representation
  • Technical sales

Key to Rockland County NY

May 25th, 2018

Awarded the symbolic Key to Rockland County in recognition of my service to veterans through my nonprofit for veteran mental health.

Languages

German
Limited Working

Timeline

Operations Manager

UVSysco
01.2020 - Current

Technical Service Representative

Glasco UV
06.2017 - 12.2020

Some College (No Degree) - International Business Management

Quinnipiac University

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Cole Donnellan