Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Cole Estrada

Henderson

Summary

Dedicated professional with extensive experience in customer service and team training. Skilled in conflict resolution and performance monitoring, consistently achieving operational excellence and fostering a positive work environment.

Overview

4
4
years of professional experience

Work History

Manager

Freddys Frozen Custard And Steakburgers
Las Vegas
03.2022 - Current
  • Supervised daily operations to ensure excellent customer service and quality standards.
  • Trained and mentored team members on service protocols and food preparation techniques.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Monitored staff performance and addressed issues.

Cashier

Citizens Kitchen & Bar
Las Vegas
08.2023 - 04.2024
  • Processed customer transactions efficiently and accurately.
  • Maintained clean and organized checkout areas for optimal service.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.

Dishwasher

Chipotle
Henderson
08.2021 - 12.2021
  • Cleaned and sanitized dishes, utensils, and kitchen equipment efficiently.
  • Sorted and organized clean dishes for easy access by kitchen staff.
  • Assisted team members during busy shifts to ensure smooth operations.

Cashier

Cowabunga Bay Water Park
Henderson
04.2021 - 10.2021
  • Answered customer questions and provided store information.
  • Issued receipts, refunds, credits or change due to customers.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

High School Diploma -

Coronado High School
Henderson, NV
05-2023

Some College (No Degree) - Business

University of Nevada, Las Vegas
Las Vegas, NV

Skills

  • Customer service
  • Team building
  • Conflict resolution
  • Performance monitoring
  • Quality assurance
  • Time management
  • Attention to detail
  • Effective communication

Affiliations

  • I am a sporty person, I enjoy playing some basketball or watch football mostly.
  • I enjoy driving around listening to music

Timeline

Cashier

Citizens Kitchen & Bar
08.2023 - 04.2024

Manager

Freddys Frozen Custard And Steakburgers
03.2022 - Current

Dishwasher

Chipotle
08.2021 - 12.2021

Cashier

Cowabunga Bay Water Park
04.2021 - 10.2021

High School Diploma -

Coronado High School

Some College (No Degree) - Business

University of Nevada, Las Vegas

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