Cole Evans
Summary
Results-driven Sales and Project Management professional with 5+ years of experience in driving revenue growth and managing complex projects. Skilled in direct sales and client relationship management. Strong analytical and communication skills.
Overview
9
9
years of professional experience
Work History
Concierge Service Solutions Specialist
Hotwire Communications
09.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Led weekly calls and liaised between departments to facilitate communication and keep leadership updated on project developments.
- Collaborated with sales teams to upsell products and services, resulting in increased revenue.
- Provided on-site support to bulk billing customers and scheduling service installations.
Xfinity Retail Sales Consultant
Comcast
12.2019 - 06.2023
- Upselling of Comcast services while providing a positive, excellent customer experience.
- Assisted customers with troubleshooting across all product lines-Xfinity video, Xfinity voice, Xfinity Home, Xfinity high speed internet, Xfinity Mobile.
- Provided superior customer service with all customer interactions, providing recommendations based on customer needs.
- Utilized retention techniques to proactively retain customers.
- Quickly learned inbound billing/repair call position with no training when retail stores were shut down, due to Covid.
Customer Service Associate/Guest Service Associate
Target
10.2016 - 05.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers to determine best methods to resolve service issues.
- Assisted customers with completing quick and efficient sales transactions.
- Responsible for training new hires.
- Perform all functions related to customer check-out, including sales of Target Red cards, cash handling.
- Guest Service associate-resolved customer complaints, assisted guests with returns, made sales and offer corrections.
Retail Sales Associate
Arvidson Pools and Spas
06.2016 - 09.2016
Seasonal position held over the summer.
- Duties included assisting customers in selecting their chemicals and pool/spa accessories.
- Performed chemical analysis on customer water samples in order to assist them with maintaining their pool and spas.
- Assisted with shipping/receiving in the warehouse
Education
High School Diploma - General Studies
Crystal Lake Central High School
Crystal Lake2016
Associate of Science - Aviation Maintenance
Rock Valley College
Rockford, IL01-2016
Skills
- Telecom Experience
- Sales and upselling techniques
- Project Management
- Six Sigma Green Belt
Timeline
Concierge Service Solutions Specialist
Hotwire Communications
09.2023 - Current
Xfinity Retail Sales Consultant
Comcast
12.2019 - 06.2023
Customer Service Associate/Guest Service Associate
Target
10.2016 - 05.2019
Retail Sales Associate
Arvidson Pools and Spas
06.2016 - 09.2016
High School Diploma - General Studies
Crystal Lake Central High School
Associate of Science - Aviation Maintenance
Rock Valley College
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