Cole German
Clermont,FL
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
19
19
years of professional experience
Work History
Store Manager
Pep Boys
Ocoee, FL
09.2025 - 05.2026
- Trained and coached team members to increase sales and improve service quality
- Implemented inventory controls that reduce stock discrepancies and lowered loss rates
- Resolved customer escalations to restore satisfaction and preserve repeat business
- Streamlined team scheduling processes, enhancing staff efficiency and ensuring optimal coverage during break hours
- Led daily operations, ensuring optimal store performance and customer satisfaction.
General Manager
Jody’s Auto Service Centers
Van Buren, AR
04.2022 - 06.2025
- Led hiring and training that reduced staff ramp time and improved service consistency
- Built customer relationship processes that increased service appointments and loyalty
- Negotiated vendor agreements to secure better terms and stabilize parts supply
- Implemented cost control measures that lowered overhead while maintaining service qualities
- Analyzed customer feedback to enhance service offerings, resulting in improvements in client satisfaction and retention
Assistant Service Manager
J. Pauley Toyota
Fort Smith, AR
01.2011 - 04.2022
- Maintained product and service knowledge to provide accurate recommendations and improve upsell performance
- Coordinated work orders and workflow to increase productivity and meet quality service targets
- Streamlined service workflow to enhance efficiency
Assistant Service Manager
Dub Richardson Toyota
Oklahoma City, OK
05.2010 - 12.2010
- Managed daily service department schedule to improve technician utilization and reduce idle time
- Resolved customer issues and communicated status updates to achieve measurable customer satisfaction
- Coordinated work orders and dispatch to increase productivity and meet quality targets
- Maintained product and service knowledge to support accurate repair recommendations and reduce return visits
Detail/Service Porter
Bob Moore Chrysler Jeep Dodge Ram
Oklahoma City, OK
08.2007 - 05.2010
- Maintained organized shop and service drive to reduce vehicle turnaround time and improve lot safety
- Transported incoming stock and materials to designated locations
- Detailed new and used inventory to enhance vehicle presentation and support faster sales readiness
- Resolved minor cleanliness and presentation issues to improve customer impressions and support showroom standards
Education
Diploma -
Putnam City North Highschool
Oklahoma City, OK05-2006
Skills
- Auto service management
- Auto repair estimates
- Repair shop experience
- Customer retention
- Customer relations
- Team leadership
- Training development
- Sales forecasting
- Inventory management
- Customer service
- Problem-solving
- Multitasking and organization
Timeline
Store Manager
Pep Boys
09.2025 - 05.2026
General Manager
Jody’s Auto Service Centers
04.2022 - 06.2025
Assistant Service Manager
J. Pauley Toyota
01.2011 - 04.2022
Assistant Service Manager
Dub Richardson Toyota
05.2010 - 12.2010
Detail/Service Porter
Bob Moore Chrysler Jeep Dodge Ram
08.2007 - 05.2010
Diploma -
Putnam City North Highschool