Cole Greenberg
Austin
Summary
Northwestern University graduate with a BS in Theater and Integrated Marketing Communications. Experienced customer service professional based in Austin, Texas, with a strong focus on interpersonal communication and hospitality. Proven ability to enhance customer experiences and foster positive relationships. Demonstrated motivation and commitment to delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Restaurant server
Perlas
Austin
05.2024 - Current
- Worked as a full-time service team member in one of Austin's busiest and highest rated restaurant destinations, taking care of hundreds of patrons while utilizing strong cuisine and wine pairings.
- Developed a strong knowledge of seafood preparation to aid in selling a wide variety of premium culinary offerings.
- Sold and
Restaurant server
Comedor
Austin
09.2022 - 05.2024
- Showcased an ability to handle high pressure situations within a fine dining environment while going above and beyond to provide excellent customer service.
- Worked on multiple full restaurant buyouts catering to extremely high-profile clientele.
- Cultivated an elevated knowledge of wine, spirits, and agave distillates and applied them to heighten guest experiences.
Marketing and Publicity Intern
Purpose Brand
03.2021 - 10.2021
- Worked as a publicity and digital marketing intern in a remote capacity aiding in media outreach and social media planning for a variety of Chicago-based healthcare and consumer service companies.
- Acted as a key liaison for the scheduling and launching of social media marketing campaigns.
Restaurant server
Core and Rind Hospitality
08.2020 - 04.2021
- Facilitated the delivery of high-quality customer service between three distinct restaurant environments.
- Excelled at a variety of demanding tasks including serving, hosting, food-running, and busing tables.
Education
Bachelor of Arts - Theater
Northwestern University
Evanston, Illinois06.2022
Skills
- Cuisine pairings
- Wine knowledge
- Fine dining service
- Menu selling
- Customer relationship management
Timeline
Restaurant server
Perlas
05.2024 - Current
Restaurant server
Comedor
09.2022 - 05.2024
Marketing and Publicity Intern
Purpose Brand
03.2021 - 10.2021
Restaurant server
Core and Rind Hospitality
08.2020 - 04.2021
Bachelor of Arts - Theater
Northwestern University