Cole Grossl
Keller,TX
Summary
Organized service industry professional with 1.5 years of experience in team support and delivering high-quality service. Demonstrated expertise in troubleshooting, time management, and thriving in fast-paced environments. Strong communicator with a proven track record of building positive relationships and achieving goals.
Overview
5
5
years of professional experience
Work History
Seasonal Client Associate Position
TravisMathew
Southlake, Texas
11.2024 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting clothing items by providing fashion advice and personal recommendations based on preferences.
- Built and maintained positive relationships with regular customers, encouraging loyalty and repeat visits.
Front of House Employee / Delivery Program Associate
Chick-fil-A
10.2022 - 05.2024
- Delivered high-quality service by addressing customer needs, resolving issues promptly, and ensuring a positive dining experience
- Addressed and resolved customer concerns and operational challenges quickly and effectively, ensuring customer satisfaction and operational efficiency
- Managed cash transactions, processed payments, and handled financial procedures with accuracy and integrity.
Student Athlete
Colorado Christian University / New Mexico State University
08.2019 - 05.2024
- Balanced, rigorous training schedules, academic responsibilities, and competitive events, showcasing effective prioritization and organizational skills.
- Demonstrated leadership by motivating and supporting teammates, fostering a collaborative environment, and working together towards common goals.
- Enhanced verbal and non-verbal communication through interactions with coaches, teammates, and sports officials, and during public speaking engagements and media interactions.
Education
B.A. Communications - Communications
Colorado Christian University
Lakewood, CO05.2024
Skills
- Microsoft Office Specialist - Office / Word / PowerPoint - 2016
- Adaptability
- Strong work ethic
- Team Collaboration
- Guest Relations
- Excellent people skills
- Time management
- Customer service
Awards
- Dean’s List – Summer 2023, Fall 2023
- Chick-Fil-a – Remarkable Futures Scholarship, 2023
- 2022-2023 Season RMAC Second-team All-conference Player
- 2023-2024 Division 2 Men’s Golf National Championship Member
Timeline
Seasonal Client Associate Position
TravisMathew
11.2024 - Current
Front of House Employee / Delivery Program Associate
Chick-fil-A
10.2022 - 05.2024
Student Athlete
Colorado Christian University / New Mexico State University
08.2019 - 05.2024
B.A. Communications - Communications
Colorado Christian University
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