- I participate in a variety of outdoor recreational activities
- Camping
- Off-roading
- Mountain Biking
- Jet Skis
- Home projects
- Aviation
Cole Henry
Paso Robles,CA
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Cal Coast Machinery
06.2017 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
Education
Associate of Applied Science - Agriculture / John Deere Trade
Walla Walla Community College
Walla Walla, WA09-2019
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Customer training
- Valid Driver's license
- Power tools operation
- Electrical troubleshooting
- Hardware and software installation
- Schematic interpretation
- Fault diagnosis
- Equipment inspection
- Vehicle maintenance
- Electrical systems
- Reading wiring diagrams
- Field production
- Basic welding
Certification
- John Deere Training - 2 years
Interests
Timeline
Field Service Technician
Cal Coast Machinery
06.2017 - Current
Associate of Applied Science - Agriculture / John Deere Trade
Walla Walla Community College
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