Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cole Hicks

Springfield,Missouri

Summary

Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.

Overview

2
2
years of professional experience

Work History

Insurance Agent

Globe Life
Ozark, Missouri
09.2024 - Current
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.

Personal Banker Lvl3

Academy Bank
Springfield, Missouri
08.2023 - 08.2024
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Responded promptly to customer emails, phone calls and requests for information.

Janitorial Supervisor

True Quality Cleaning LLC
Trenton, Missouri
04.2022 - 01.2024
  • Developed a system for tracking inventory of cleaning supplies and equipment.
  • Monitored work performance of janitors to ensure adherence to safety regulations.
  • Conducted regular inspections of the facility to identify areas in need of cleaning or repair.

Education

High School Diploma -

Trenton High
Trenton, MO
05-2022

Skills

  • Account Management
  • Customer Service
  • Leads Prospecting
  • Lead Development
  • Risk Mitigation
  • Negotiation abilities
  • Upselling
  • Policy Knowledge
  • Marketing Management
  • Marketing Strategies
  • Financial Analysis Software

Languages

English
Professional
Spanish
Elementary
Russian
Elementary

Timeline

Insurance Agent

Globe Life
09.2024 - Current

Personal Banker Lvl3

Academy Bank
08.2023 - 08.2024

Janitorial Supervisor

True Quality Cleaning LLC
04.2022 - 01.2024

High School Diploma -

Trenton High

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Cole Hicks