Cole Hinchee
Wilmington,NC
Summary
Experienced operations and sales manager with a proven track record of driving business performance and fostering high-performing teams across diverse industries. At Jimmy John’s, I led daily operations of a high-volume location, optimizing customer service, inventory management, and cost control while increasing sales through effective strategies and staff development. In my role at DC Tactical, I excelled in managing product sales, customer relations, and inventory while ensuring compliance with stringent regulatory standards in the firearms industry. With strong leadership skills, a focus on operational excellence, and a commitment to customer satisfaction, I bring expertise in team management, financial oversight, and strategic planning to every endeavor.
Overview
7
7
years of professional experience
Work History
Sales and Operations Manager
DC Tactical
05.2021 - 05.2024
- Managed the sales and distribution of firearms, accessories, and related products to both retail partners and direct customers, meeting and exceeding sales targets.
- Provided product expertise and guidance to customers, ensuring informed purchasing decisions while adhering to all legal and regulatory requirements for firearm transactions.
- Developed and maintained relationships with distributors, dealers, and law enforcement agencies to drive product sales and market penetration.
- Coordinated inventory control, including ordering, stocking, and maintaining accurate records of firearm products, ensuring compliance with strict security and regulatory standards.
- Trained and supervised a team of sales associates, ensuring staff was knowledgeable about product features, safety protocols, and industry regulations.
- Conducted product demonstrations, presentations, and training sessions for clients, focusing on the safe handling and usage of firearms
- Assisted in the development of new products and modifications based on customer feedback and market trends.
- Ensured compliance with all federal, state, and local regulations regarding firearm sales, including background checks, documentation, and proper handling procedures.
- Led customer service efforts, addressing any inquiries, concerns, or complaints in a professional and timely manner.
General Manager
Jimmy John's Gourmet Sandwiches
08.2017 - 12.2020
- Led daily operations of a high-volume Jimmy John’s location, ensuring exceptional customer service, quality control, and smooth workflow.
- Managed, trained, and developed a team of [#] employees, fostering a positive work environment and ensuring adherence to company standards and policies.
- Oversaw inventory management, including ordering supplies, monitoring stock levels, and minimizing waste to maintain cost control.
- Maintained high standards of food safety, sanitation, and cleanliness in accordance with local health regulations and company guidelines.
- Handled cash management, including daily bank deposits, cash reconciliation, and POS system oversight.
- Ensured timely and accurate completion of administrative tasks, such as payroll, scheduling, and financial reporting.
- Resolved customer complaints and concerns in a professional and efficient manner, ensuring high levels of customer satisfaction.
- Trained new hires on company culture, operational procedures, and best practices to promote team effectiveness and service excellence.
Education
No Degree - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
William Amos Hough High School
Cornelius06-2018
Skills
- Leadership
- Team Management
- Customer Service & Relationship Management
- Inventory Control
- Financial Oversight
- Problem-Solving
- Training and Development
- Market analysis
Languages
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
Timeline
Sales and Operations Manager
DC Tactical
05.2021 - 05.2024
General Manager
Jimmy John's Gourmet Sandwiches
08.2017 - 12.2020
No Degree - Criminal Justice
University of North Carolina At Charlotte
High School Diploma -
William Amos Hough High School
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