Hi, I’m
Cole Junso
Summary
Excellent collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, strong communication, problem-solving skills, and task prioritization skills.
Overview
4
years of professional experience
Work History
WaterStreet Company
Business Analyst
04.2021 - 01.2023
Job overview
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Routinely engage in multiple initiatives and projects simultaneously.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Led cross-functional development team to successfully deliver over 40 releases to client consisting of system upgrades/enhancements for 2022 calendar year.
WaterStreet Company
Client Success Manager
12.2020 - 04.2021
Job overview
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
- Built relationships with customers and community to establish long-term business growth.
WaterStreet Company
Customer Service Representative
06.2020 - 12.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Best Buy
Sales Associate
08.2019 - 12.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
First Call Computer Solutions
Marketing Intern
10.2018 - 02.2019
Job overview
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Helped with planning and hosting of marketing events.
- Collaborated with team members to help expand marketing channels.
Education
The University of MontanaMissoula, MT
Bachelor of Science from Business Administration - Marketing
12.2019
Skills
- Project Management
- Forecasting and Planning
- Release Planning
- Atlassian JIRA
- Client Meetings
- Work Organizing and Prioritizing
- Agile and Scrum Environments
- Scrum Methodology
- Acceptance Criteria
- SQL
Timeline
Business Analyst
WaterStreet Company
04.2021 - 01.2023
Client Success Manager
WaterStreet Company
12.2020 - 04.2021
Customer Service Representative
WaterStreet Company
06.2020 - 12.2020
Sales Associate
Best Buy
08.2019 - 12.2019
Marketing Intern
First Call Computer Solutions
10.2018 - 02.2019
The University of Montana
Bachelor of Science from Business Administration - Marketing
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