Cole Kassabian
Overview
4
4
years of professional experience
Work History
Financial Service Representative II
Third Coast Bank
Conroe, TX
08.2023 - 01.2025
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Developed and maintained relationships with clients to ensure satisfaction.
- Worked collaboratively with other departments to provide comprehensive solutions for clients.
- Cross-sold bank products and services based on customer needs to boost sales.
Customer Service Representative
PlainsCapital Bank
Austin, TX
05.2022 - 06.2023
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Helped customers open and close accounts, aid with loans and make sound financial decisions.
- Created strategic financial solutions to suit individualized client needs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Bank Teller
PlainsCapital Bank
Austin, TX
07.2021 - 05.2022
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Responded and assisted customers with account inquiries and updates.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Developed strong relationships with customers to ensure repeat business.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TXSkills
- Software: Proficient in MS office, Salesforce, Synapses, Outlook and Teams
- Soft Skills: Relationship building, Time management, Attention to detail
Leadership and Community Experience
Family Promise of Montgomery County
- Attend fundraising events and golf tournaments for the Conroe chapter
Highway Cleanup
- Orchestrate group highway cleanups along highway 30
Timeline
Financial Service Representative II
Third Coast Bank
08.2023 - 01.2025
Customer Service Representative
PlainsCapital Bank
05.2022 - 06.2023
Bank Teller
PlainsCapital Bank
07.2021 - 05.2022
Bachelor of Science - Criminal Justice
Sam Houston State University