COLE KINKHORST
Kansas City,MO
Overview
14
14
years of professional experience
Work History
Service Advisor
Olathe Ford Lincoln
02.2022 - Current
- Greet customers and create repair order based on complaint
- Review warranties and advise on any open recalls
- Advise customers of repairs needed with detailed estimates
- Schedule appointments
- Obtain Prior Approvals from Manufacturer and submit financial assistance request cases
- Communicate with aftermarket warranty companies to verify coverage and start claims
- Close repair orders for final payment
Shop Manager
RockTops Granite & Stone
06.2021 - 02.2022
- Company Overview: Fabrication
- Ensure new construction & retail jobs are completed in a timely and efficient manner
- Utilize job processing software to monitor production flow and maintain production schedules
- Oversee quality control in all phases of production
- Work hand-in-hand and directly manage 17 employees; this includes daily tasks, hiring, performing reviews, and termination when necessary
- Provide detailed production reports to management and direct supervisors in all departments
- Introduce & train employees on new processes/procedures in order to increase production
- Communicate with other departments in the event that on-time completion is not possible
- Fabrication
Warranty Analyst
MHC Kenworth
03.2011 - 06.2021
- Reviewed repair orders to determine warranty coverage
- Lead trainee in new software testing for the department
- Created and submitted warranty claims to vendor/supplier for review
- Created detailed estimates for warranty repairs for dealerships to review for time recovery
- Assisted department managers with daily tasks such as work flow, claim reviews, etc
- Worked one-off/special assignments for department managers
- Aided in fellow analysts' claims to condense overall department workload
- Assisted Analyst assigned to company-owned aftermarket warranty claims when needed
- Assigned Technicians Repair Orders and Assisted Service Writers with Managing
- Managed and Assessed Technicians performance
- Coordinated with Service Manager in approving Technicians' weekly time
- Reviewed repair order labour amounts
Education
Bachelor of Science - Automotive Technology, Diesel and Heavy Equipment
Pittsburg State University
12.2009
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
References
- Julie Cordel, Retail Sales Supervisor, 3168040803, jcordel@rocktopskc.com
- Jared Dye, Key Account Manager, 9134869593, Jareddye@ryanlawn.com
- Brian Frevert, Lead Efficiency Analyst, 9136261851, bfrevert84@gmail.com
- Drew Hellige, Project Manager, 9132317668, helligetx@gmail.com
Personal Information
Title: SERVICE ADVISOR
Timeline
Service Advisor
Olathe Ford Lincoln
02.2022 - Current
Shop Manager
RockTops Granite & Stone
06.2021 - 02.2022
Warranty Analyst
MHC Kenworth
03.2011 - 06.2021
Bachelor of Science - Automotive Technology, Diesel and Heavy Equipment
Pittsburg State University