Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

COLE KINKHORST

Kansas City,MO

Overview

14
14
years of professional experience

Work History

Service Advisor

Olathe Ford Lincoln
02.2022 - Current
  • Greet customers and create repair order based on complaint
  • Review warranties and advise on any open recalls
  • Advise customers of repairs needed with detailed estimates
  • Schedule appointments
  • Obtain Prior Approvals from Manufacturer and submit financial assistance request cases
  • Communicate with aftermarket warranty companies to verify coverage and start claims
  • Close repair orders for final payment

Shop Manager

RockTops Granite & Stone
06.2021 - 02.2022
  • Company Overview: Fabrication
  • Ensure new construction & retail jobs are completed in a timely and efficient manner
  • Utilize job processing software to monitor production flow and maintain production schedules
  • Oversee quality control in all phases of production
  • Work hand-in-hand and directly manage 17 employees; this includes daily tasks, hiring, performing reviews, and termination when necessary
  • Provide detailed production reports to management and direct supervisors in all departments
  • Introduce & train employees on new processes/procedures in order to increase production
  • Communicate with other departments in the event that on-time completion is not possible
  • Fabrication

Warranty Analyst

MHC Kenworth
03.2011 - 06.2021
  • Reviewed repair orders to determine warranty coverage
  • Lead trainee in new software testing for the department
  • Created and submitted warranty claims to vendor/supplier for review
  • Created detailed estimates for warranty repairs for dealerships to review for time recovery
  • Assisted department managers with daily tasks such as work flow, claim reviews, etc
  • Worked one-off/special assignments for department managers
  • Aided in fellow analysts' claims to condense overall department workload
  • Assisted Analyst assigned to company-owned aftermarket warranty claims when needed
  • Assigned Technicians Repair Orders and Assisted Service Writers with Managing
  • Managed and Assessed Technicians performance
  • Coordinated with Service Manager in approving Technicians' weekly time
  • Reviewed repair order labour amounts

Education

Bachelor of Science - Automotive Technology, Diesel and Heavy Equipment

Pittsburg State University
12.2009

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Attention to Detail
  • Excellent Communication

References

  • Julie Cordel, Retail Sales Supervisor, 3168040803, jcordel@rocktopskc.com
  • Jared Dye, Key Account Manager, 9134869593, Jareddye@ryanlawn.com
  • Brian Frevert, Lead Efficiency Analyst, 9136261851, bfrevert84@gmail.com
  • Drew Hellige, Project Manager, 9132317668, helligetx@gmail.com

Personal Information

Title: SERVICE ADVISOR

Timeline

Service Advisor

Olathe Ford Lincoln
02.2022 - Current

Shop Manager

RockTops Granite & Stone
06.2021 - 02.2022

Warranty Analyst

MHC Kenworth
03.2011 - 06.2021

Bachelor of Science - Automotive Technology, Diesel and Heavy Equipment

Pittsburg State University

Similar Profiles

CREATE PROFILE
COLE KINKHORST