Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole Lorenz

Canal Winchester

Summary

Accomplished leader with a proven track record at Dick Masheter Ford, adept in operations management and customer service. Expertise in streamlining processes for efficiency, enhancing customer satisfaction, and driving revenue growth. Skilled in staff training and development, demonstrating exceptional personnel management and mechanic experience.

Overview

11
11
years of professional experience

Work History

Owner/Operator

Axis Mobile Mechanic
08.2018 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Service Manager

Dick Masheter Ford
10.2021 - 03.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Service Technician

Franklin Equipment Inc.
07.2017 - 08.2018
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

0311 Infantry Rifleman

USMC, United States Marine Corps Reserves
10.2013 - 07.2017


  • Managed sensitive classified information and maintained high standards of operational security to safeguard mission objectives.
  • Displayed adaptability by quickly learning new tactics, techniques, and weapon systems when faced with evolving threats or mission requirements.
  • Operated advanced communication systems to maintain situational awareness among team members during complex operations.
  • Demonstrated leadership skills as a fireteam leader, effectively managing personnel assignments and coordinating tactical movements under pressure.

Education

High School Diploma -

Newcomerstown High School
Newcomerstown, OH

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Personnel management
  • Sales
  • Operations oversight
  • Payroll processing
  • Mechanic experience
  • Customer service

Timeline

Service Manager

Dick Masheter Ford
10.2021 - 03.2024

Owner/Operator

Axis Mobile Mechanic
08.2018 - Current

Service Technician

Franklin Equipment Inc.
07.2017 - 08.2018

0311 Infantry Rifleman

USMC, United States Marine Corps Reserves
10.2013 - 07.2017

High School Diploma -

Newcomerstown High School

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Cole Lorenz