Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Contributed to establishment of The Send Brewing Company by supporting owner in initial setup.
Developed dining room design and optimized workspace flow through collaborative efforts.
Recruited and onboarded all Front of House employees, enhancing team efficiency.
Executed daily, weekly, and monthly managerial responsibilities for Four-time Inc. 5000 fastest growing company.
Independently opened and managed third location of Mast Landing Brewing with minimal oversight.
Implemented procedures for success while enhancing customer service and building community trust.
Hired, onboarded, and trained new staff, collaborating with other locations to ensure consistency.
Served as DEI personnel, fostering a safe space for community members and employees.
Created and produced Mast Landing's inaugural Pride can, contributing part of proceeds to HRC.
Situated in historic townhouse within Portland’s West End, Bao Bao represents second restaurant from award-winning Executive Chef Cara Stadler. As bar manager, orchestrated comprehensive redesign of entire cocktail program and introduced innovative weekly and seasonal specials.
Functioned as bar manager at family-operated Korean restaurant in Prospect Heights.
Provided insights on Korean food culture and beverage offerings to community members.
Oversaw cash transactions and executed closing duties, including locking up.
Managed closing operations, ensuring smooth transitions for staff and guests.
Oversaw cash tips distribution and deposit counting for accurate financial records.
Conducted regular check-ins with team members to maintain operational efficiency.
Monitored kitchen activity to uphold service standards during busy periods.
Facilitated private events, weddings, company parties, and live DJ performances.
Served as key holder, responsible for securing venue at night.
Coordinated both indoor and outdoor bar services to enhance guest experience.