Summary
Overview
Work History
Education
Skills
Timeline
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Cole Mangano

Portland,USA

Summary

Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.

Overview

11
11
years of professional experience

Work History

Front of House Manager

The Send Brewing Company
Portland, Maine
09.2024 - 03.2025

Contributed to establishment of The Send Brewing Company by supporting owner in initial setup.

Developed dining room design and optimized workspace flow through collaborative efforts.

Recruited and onboarded all Front of House employees, enhancing team efficiency.

Manager

Mast Landing Brewing Company
Portland, Maine
08.2020 - 09.2024

Executed daily, weekly, and monthly managerial responsibilities for Four-time Inc. 5000 fastest growing company.

Independently opened and managed third location of Mast Landing Brewing with minimal oversight.

Implemented procedures for success while enhancing customer service and building community trust.

Hired, onboarded, and trained new staff, collaborating with other locations to ensure consistency.

Served as DEI personnel, fostering a safe space for community members and employees.

Created and produced Mast Landing's inaugural Pride can, contributing part of proceeds to HRC.

Bar Manager

Bao Bao Dumpling House
Portland, Maine
10.2018 - 03.2019

Situated in historic townhouse within Portland’s West End, Bao Bao represents second restaurant from award-winning Executive Chef Cara Stadler. As bar manager, orchestrated comprehensive redesign of entire cocktail program and introduced innovative weekly and seasonal specials.

Bartender/Bar Manager

White Tiger
Brooklyn, NY
05.2015 - 09.2018

Functioned as bar manager at family-operated Korean restaurant in Prospect Heights.
Provided insights on Korean food culture and beverage offerings to community members.
Oversaw cash transactions and executed closing duties, including locking up.

Bartender

Battery Harris
Brooklyn, NY
06.2014 - 02.2016

Managed closing operations, ensuring smooth transitions for staff and guests.
Oversaw cash tips distribution and deposit counting for accurate financial records.
Conducted regular check-ins with team members to maintain operational efficiency.
Monitored kitchen activity to uphold service standards during busy periods.
Facilitated private events, weddings, company parties, and live DJ performances.
Served as key holder, responsible for securing venue at night.
Coordinated both indoor and outdoor bar services to enhance guest experience.

Education

Master of Arts - Psychology - Military Psycholgy

Adler University
Chicago, IL
05-2017

Bachelor of Arts - Arts And Culture - Mediterranean Studies

SUNY Purchase College
Purchase, NY
05-2007

Skills

  • Customer service
  • Staff recruitment
  • Employee training
  • Inventory management
  • Event coordination
  • Budget management
  • ServeSafe certified

Timeline

Front of House Manager

The Send Brewing Company
09.2024 - 03.2025

Manager

Mast Landing Brewing Company
08.2020 - 09.2024

Bar Manager

Bao Bao Dumpling House
10.2018 - 03.2019

Bartender/Bar Manager

White Tiger
05.2015 - 09.2018

Bartender

Battery Harris
06.2014 - 02.2016

Master of Arts - Psychology - Military Psycholgy

Adler University

Bachelor of Arts - Arts And Culture - Mediterranean Studies

SUNY Purchase College
Cole Mangano
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