Cole Michna
Normal,IL
Summary
My work experience has led to me having an appreciation for hard work and getting the job done right. I have experience leading and managing teams of people and being able to deal with stressful conditions while still getting my work done. My previous experience has also led to me having great communication ability with customers and my fellow co-workers.
Overview
5
5
years of professional experience
Work History
Night Manager
Kirby Foods
05.2018 - 08.2023
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Concrete Laborer
Bachman Construction LLC
Metamora, IL
05.2019 - 07.2020
- Set wood and other forming materials to prepare for concrete pours.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Demolished and repaired old concrete surfaces.
- Operated diverse manual and power tools to cut and shape concrete to required specifications.
Education
Bachelor of Science - Criminal Justice
Illinois State University
Normal, IL05.2025
High School Diploma -
Metamora Township High School
Metamora, IL05.2021
Skills
- Business Correspondence
- Special Assignments
- Working Under Pressure or in Difficult Conditions
- Customer Service
Hobbies
I enjoy biking whenever I can, I regularly play video games with friends, and I enjoy reading as a nice way to relax.
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