Cole Mickel

• Responsible for ice maintenance and operations of the SMU Ice Arena
• Responsible for scheduling all ice surface rentals and usage
• Managed employee schedules throughout daily operations
• Lead trainer on ice resurfacing machine for new employees

• Created marketing schedule for the ‘24-‘25 hockey season
• Managed financial analysis
• Lead instructor for summer hockey camp
• Worked directly with the owner to accomplish organizational goals

• Created a training regimen plan for youth teams
• Created spreadsheets to track progress throughout the season
• Created videos for demonstrations of skills practices

• Managed expense reports
• Worked directly with the owner of the company keeping expenses tracked
• Created spreadsheets to show month to month expense costs

- Directly worked on the repairs on golf clubs and the installation of shafts, grips, and heads

- Operated the POS system at the front end of the store

- Worked directly with the Front-End Manager to ensure quality work and timeliness of projects

- Directly interacted with disgruntled customers to bring a positive experience within the store

- Occasionally was assigned to fit customers with proper shafts, clubs, and putters to their personal swing

- Customer service oriented position

• Created handmade drinks for customers
• Worked in the kitchen when needed
• Helped create new menu items
• Directly communicated with customers and worked front of house
• Provided helpful, fast, friendly, and accurate service to customers

• Work the entrance of the establishment, checking ID’s
• Restock the bar area throughout the shift
• Confrontation de-escalation
• Clean the establishment after closing
• Serve refreshments to patrons
• Customer service

• Tinted car windows
• Helped install auto-starts in vehicles
• Worked with systems to pre-cut tint material
• Created stickers and shirts with unique designs