Coletin Miller
Manhattan,KS
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
HCI Hospitality
08.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Manager
Taco Bell
07.2017 - 04.2022
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Education
Bachelor of Arts - Agricultural Business
Kansas State University
Manhattan, KS12.2023
Associate of Arts - Agricultural Business
Butler County Community College
El Dorado, KS05.2022
Skills
- Relationship Building
- Task Prioritization
- Verbal Communication
- Active Listening
- Decision-Making
- Team Development
- Inventory Control
- Sales Strategies
- Training and Mentoring
- Problem-solving abilities
- Team leadership
- Goal setting
Timeline
Server
HCI Hospitality
08.2022 - Current
Shift Manager
Taco Bell
07.2017 - 04.2022
Bachelor of Arts - Agricultural Business
Kansas State University
Associate of Arts - Agricultural Business
Butler County Community College
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