Cole Negri
Service Specialist - North America
Fremont,CA
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 9 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in advanced software administration, troubleshooting and system information analysis.
Overview
9
9
years of professional experience
Work History
Service Engineer - North America
JH Technologies
Fremont, California
11.2021 - Current
- Developed, designed, deployed and integrated [Type] systems and networks.
- Tested customer samples, designed testing concept and presented solutions to clients.
- Tested and checked performance of hardware and software programs.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Performed troubleshooting and repair for complex electrical equipment.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Escalated and re-produced problem to internal development sources to reach solution.
- Provided customer feedback to team to facilitate project road map and relationship planning.
Sales Engineer - Washington State
JH Technologies
Portland, Oregon
02.2020 - 11.2021
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Provided input for overall bookings forecasts for assigned accounts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Identified and supported resale opportunities to achieve sales plans.
- Analyzed market trends, competitor performance and product strengths.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
Jr. Technical Sales Representatives
JH Technologies
Nashua, New Hampshire
02.2018 - 02.2020
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Documented customer interactions using SalesForce to capture data in processing system.
- Implemented brand marketing and sales campaigns.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Inside Sales - Imaging Support Specialist
JH Technologies
Nashua, New Hampshire
04.2017 - 02.2018
- Reviewed images to confirm quality scans.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Created and updated customer accounts with relevant information.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices.
- Completed transmittal logs and stored in files for specified durations.
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
- Worked with internal staff to process documents and sent for closing.
- Reviewed and approved all client contracts prior to submission.
Lead Installer
Best Buy - Geek Squad
Auburn, California
04.2014 - 04.2017
- Applied knowledge of electronics products to educate prospects and customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
- Built special wood, fiberglass and carpet enclosures to hold equipment and minimize shifting.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Installed new wiring and connections to complete connections and bypass cable faults.
Skills
Equipment installation
Equipment operation
Staff Training
Scheduling
Data Collection
Technical troubleshooting
Written and verbal communication
Equipment monitoring
Reading Manuals
Administration
Inventory maintenance
Timeline
Service Engineer - North America
JH Technologies
11.2021 - Current
Sales Engineer - Washington State
JH Technologies
02.2020 - 11.2021
Jr. Technical Sales Representatives
JH Technologies
02.2018 - 02.2020
Inside Sales - Imaging Support Specialist
JH Technologies
04.2017 - 02.2018
Lead Installer
Best Buy - Geek Squad
04.2014 - 04.2017