Cole Negri
Service Specialist - North America
Fremont,CA
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 9 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in advanced software administration, troubleshooting and system information analysis.
Overview
9
9
years of professional experience
Work History
Service Engineer - North America
JH Technologies
Fremont, California
11.2021 - Current
- Developed, designed, deployed and integrated [Type] systems and networks.
- Tested customer samples, designed testing concept and presented solutions to clients.
- Tested and checked performance of hardware and software programs.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Performed troubleshooting and repair for complex electrical equipment.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Escalated and re-produced problem to internal development sources to reach solution.
- Provided customer feedback to team to facilitate project road map and relationship planning.
Sales Engineer - Washington State
JH Technologies
Portland, Oregon
02.2020 - 11.2021
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Provided input for overall bookings forecasts for assigned accounts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Identified and supported resale opportunities to achieve sales plans.
- Analyzed market trends, competitor performance and product strengths.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
Jr. Technical Sales Representatives
JH Technologies
Nashua, New Hampshire
02.2018 - 02.2020
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Documented customer interactions using SalesForce to capture data in processing system.
- Implemented brand marketing and sales campaigns.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Inside Sales - Imaging Support Specialist
JH Technologies
Nashua, New Hampshire
04.2017 - 02.2018
- Reviewed images to confirm quality scans.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Created and updated customer accounts with relevant information.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Prepared documents, such as contracts, statements of work, budgets, non-disclosure agreements and appendices.
- Completed transmittal logs and stored in files for specified durations.
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
- Worked with internal staff to process documents and sent for closing.
- Reviewed and approved all client contracts prior to submission.
Lead Installer
Best Buy - Geek Squad
Auburn, California
04.2014 - 04.2017
- Applied knowledge of electronics products to educate prospects and customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
- Built special wood, fiberglass and carpet enclosures to hold equipment and minimize shifting.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Installed new wiring and connections to complete connections and bypass cable faults.
Skills
Equipment installation
undefinedTimeline
Service Engineer - North America
JH Technologies
11.2021 - Current
Sales Engineer - Washington State
JH Technologies
02.2020 - 11.2021
Jr. Technical Sales Representatives
JH Technologies
02.2018 - 02.2020
Inside Sales - Imaging Support Specialist
JH Technologies
04.2017 - 02.2018
Lead Installer
Best Buy - Geek Squad
04.2014 - 04.2017
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