Summary
Overview
Work History
Skills
CERTIFICATIONS
Additional Information
Timeline
Generic

COLE OPPLIGER

Tempe,AZ

Summary

Personable senior recruiter with solid background in talent acquisition, leadership, employee relations, and performance management. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.

Overview

12
12
years of professional experience

Work History

Claims Processor

Progressive Insurance
04.2023 - Current
  • Actively listened to customers, handled concerns quickly and worked through de-escalation methods to ensure a high level of service during a troubling time for client.
  • Developed client relationships and in-depth people skills.
  • Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
  • Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Followed up with customers on unresolved issues.
  • Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.

Senior Recruiter

United States Army
01.2020 - 01.2023
  • Technical Recruiting, Digital Marketing, and Media Relations for promotion and advertisement of 150+ acquisitions.
  • Responsible for recruiting, training, and mentoring new recruits.
  • Developed and executed recruiting and hiring plans from inception to onboarding, networked
    through military community, industry, and local associations, and trade groups.
  • Operated and maintained applicant tracking and candidate management systems.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Developed full cycle recruiting and hiring process with less than 20% attrition rate.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Coordinated schedules to arrange management interviews with applicants.

Engineer Lead

United States Army
01.2018 - 01.2020
  • Led 12-employee team of construction engineers to accomplish projects.
  • Assessed scope and requirements to assist with project design determinations.
  • Supervised field crews to maximize quality and work efficiency.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
  • Maintained and accounted for $1.5 million worth of vehicles and equipment.
  • Delegated assignments based on plans, project needs, and knowledge of individual team members.
  • Led safety training and daily meetings to update teams and reduce hazards.

Horizontal Construction Team Lead

United States Army
01.2016 - 01.2018
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Led a 6-employee team of Combat and Horizontal-construction Engineers to accomplish tactical earthmoving missions for US Army Corps-of-Engineer (USACE) projects.
  • Maintained and accounted for $1.2 million worth of vehicles and equipment.
  • Supervised team to complete two miles of berm earthwork to support the Armored Brigade’s obstacle training operation; led a team through multiple dig exercises in Northern Kuwait.
  • Liaised with the military leadership of the United Arab Emirates in an effort to partner on Engineering equipment transactions.
  • Supported and assisted in USACE water treatment, plot surveying, and grading projects; supported Armored Combat training exercises in digging fighting positions and obstacle emplacement.

United States Army
01.2012 - 01.2023
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
  • Adhered to strict protocols and followed orders while conducting operational missions.
  • Trained personnel to improve performance and attain mission-ready status.
  • Developed and maintained positive relationships with staff in unit and in other units.
  • Maintained accountability for over $1.5million in military assets.
  • Worked closely with civilian agencies to coordinate military operations and carry out orders.
  • Supervised work of junior officers, evaluated performance and produced detailed reports.
  • Monitored enemy units in hostile zones and reports on information.
  • Executed tactical operations with accuracy and control.

Skills

  • Client Development
  • Networking
  • Global Recruitment
  • Talent Acquisition
  • Contract Negotiation
  • Project Recruiting
  • Exceptional Recordkeeping Abilities
  • Policy Requirements and Eligibility
  • Leadership
  • Key Performance Indicators (KPIs)
  • Company Relations
  • Team Oversight

CERTIFICATIONS

The Equal Opportunity Leaders Course is ten days long and consists of over 60 hours of classroom instruction and exercises The training is intended to provide students with the knowledge and skills necessary to identify and prevent discriminatory practices, as well as to promote a positive and inclusive environment within their units 


Additional Information

  • US Army Advanced Leaders Course
  • Distinguished Honor Graduate
  • The Steel Order of the de Fleury Medal Army Commendation Medal
  • Army Achievement Medal

Timeline

Claims Processor

Progressive Insurance
04.2023 - Current

Senior Recruiter

United States Army
01.2020 - 01.2023

Engineer Lead

United States Army
01.2018 - 01.2020

Horizontal Construction Team Lead

United States Army
01.2016 - 01.2018

United States Army
01.2012 - 01.2023
COLE OPPLIGER