Cole Payne
Oxford,MS
Summary
Dedicated aircraft repair technician specializing in electrical systems, including navigation and communication components. Proven expertise in repairing, maintaining, and replacing critical aircraft systems, with meticulous attention to detail and an organized approach to complex tasks. Strong multitasking abilities enhance efficiency in high-pressure environments. Five years of managerial experience in the food service industry contribute valuable leadership skills and a customer-focused mindset.
Overview
9
9
years of professional experience
Work History
Armament, Electrical, and Avionics Technician
U.S. Army National Guard
Tupelo, MS
05.2021 - Current
- AH-64 (Apache) armament, electrical, and avionics repairmen. Maintain and repair avionics equipment on the Apache helicopter
- Recently promoted to Sergeant/ E-5 in the Mississippi Army National Guard
- Repair major substation components of electrical system
- Properly operate and navigate wiring schematics.
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
- Repaired and installed wiring, connectors, control boxes antennas and other pieces.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Performed thorough visual and physical inspections of all electrical parts.
- Diagnosed faults and developed resolution plans.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
General Manager
Lenora's Restaurant
Oxford, Ms
12.2023 - Current
- Oversaw daily restaurant operations, ensuring excellent customer service and adherence to quality standards.
- Managed staff recruitment, training, and development to enhance team performance and retention.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Developed strategic marketing initiatives to increase brand visibility and attract new customers.
- Collaborated with kitchen staff on menu design, focusing on seasonal ingredients and customer preferences.
- Analyzed financial reports to identify trends, driving revenue growth through informed decision-making.
- Fostered relationships with local suppliers to ensure high-quality ingredient sourcing for menu offerings.
- Led regular team meetings to communicate goals, address challenges, and promote a positive work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender
Lenora's Restaurant
Oxford, United States
09.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Medical Receptionist
Aspire Wellness LLC
Tupelo , MS
06.2022 - 08.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Completed and filed financial documentation for accounting purposes.
Manager
Chick-fil-A
Tupelo, MS
08.2017 - 07.2021
- Led a team of 15-30 employees managing and assisting with opening and closing procedures, training, money management, productivity, and ensuring optimal satisfaction of customers.
- Cross-trained and could fulfill all positions including Front of House and Back of House
- As manager, I helped ensure all corporate and employer policy’s were maintained daily
- Assistant marketing manager.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Roofer/Sheet Metal Worker
Copper Top Sheet Metal Inc
Columbus, MS
05.2017 - 08.2017
- Duties included breaking metal and creating various roofing materials for jobs, as well as operating a forklift
- Other responsibilities included transporting manufactured goods to various job sites.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Fastened joints and seams together to assemble components into sheet metal products.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Selected gauges and types of sheet metal or non-metallic material to meet product specifications.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Operated hand and power tools and heavy machinery safely.
- Coordinated and assembled ducts, hoods and other sheet metal products.
- Worked with tin, sheet iron and sheet copper.
- Tended cutoff saws, presses and forming machines.
- Fabricated and altered parts at construction sites using shears, hammers, punches and drills.
Education
Bachelor of Science - Biology
University of Mississippi
Oxford, MS05-2027
Associate of Science - Biology
Itawamba Community College
Fulton, MS05-2020
Skills
- Restaurant Management (5 years)
- Operations management
- Aircraft Maintenance
- Avionics
- Military Service
- Office Management
- Wiring Diagrams
- Electrical Equipment Repair
- Exceptional leadership
Additional Information
- Authorized to work in the US for any employer
- Secret Security Clearance
Timeline
General Manager
Lenora's Restaurant
12.2023 - Current
Bartender
Lenora's Restaurant
09.2022 - Current
Medical Receptionist
Aspire Wellness LLC
06.2022 - 08.2023
Armament, Electrical, and Avionics Technician
U.S. Army National Guard
05.2021 - Current
Manager
Chick-fil-A
08.2017 - 07.2021
Roofer/Sheet Metal Worker
Copper Top Sheet Metal Inc
05.2017 - 08.2017
Bachelor of Science - Biology
University of Mississippi
Associate of Science - Biology
Itawamba Community College