Cole Prescott
Lyle ,MN
Summary
Proven Security Officer with extensive experience at Mayo Clinic Health System, adept in CCTV surveillance and emergency response. Demonstrates exceptional conflict de-escalation abilities and a strong work ethic, significantly enhancing workplace safety. Skilled in incident reporting and verbal communication, consistently achieving high performance metrics.
Overview
10
10
years of professional experience
Work History
Security Officer
Mayo Clinic Health System
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security Officer
Securitas Security Services USA
09.2023 - 10.2023
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
Correctional Officer
Freeborn County Adult Detention Center
01.2023 - 08.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Booked new inmates into facility and processed inmates for release.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Assisted in intake and release of inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Security Officer
Mayo Clinic Health System
06.2022 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Service Representative
Cooperative Response Center
11.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Aviation Ordnanceman
United States Naval Service
08.2014 - 08.2020
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Enhanced team morale by fostering a positive work environment while upholding strict safety standards during day-to-day operations involving aviation ordnance handling procedures.
- Reduced downtime by performing preventative maintenance on assigned weapons systems, ensuring optimal performance during missions.
- Ensured strict compliance with safety regulations during ordnance storage activities to minimize risks associated with hazardous materials handling.
- Demonstrated adaptability when deployed abroad, overcoming language barriers and cultural differences to effectively coordinate with foreign military personnel regarding aviation ordnance matters.
- Mitigated risk during flight operations by enforcing proper handling procedures during magazine loading and unloading activities.
- Inspected, assembled and tested aviation ammunition.
- Assisted in achieving mission success with timely and accurate loading of various types of aviation ordnance onto aircraft.
- Contributed to overall squadron readiness by conducting regular inspections of magazines and ammunition storage areas for proper security measures adherence.
- Identified and assessed potential risks related to blasting operations and implemented mitigation measures.
- Determined suitability for blasting activities and safety of personnel and property after conducting blast site inspections.
- Placed parts on racks in enclosed rooms, into tumbling barrels, or into cabinets to prepare for sandblasting.
Education
Bachelor of Science - Criminal Justice/ Homeland Security
Waldorf University
Forest City, IA01-2025
Skills
- Report Writing
- Incident Reporting
- CCTV Surveillance
- CCTV Monitoring
- Surveillance
- Emergency Response
- Access Control
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Military experience
- Security systems knowledge
- Entrance control
- Screening wands
- Work ethic
- Workplace Safety
- Verbal and written communication
- Self-Defense
- De-Escalation Techniques
- Legible report writing
Timeline
Security Officer
Mayo Clinic Health System
10.2023 - Current
Security Officer
Securitas Security Services USA
09.2023 - 10.2023
Correctional Officer
Freeborn County Adult Detention Center
01.2023 - 08.2023
Security Officer
Mayo Clinic Health System
06.2022 - 12.2022
Customer Service Representative
Cooperative Response Center
11.2020 - 02.2022
Aviation Ordnanceman
United States Naval Service
08.2014 - 08.2020
Bachelor of Science - Criminal Justice/ Homeland Security
Waldorf University
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