Cole Reed
Dayton,OH
Summary
Detail-oriented professional with extensive experience in customer service and office organization. Successfully managed high-volume inquiries while resolving issues efficiently and collaborating with various departments to ensure a welcoming environment and adherence to company policies.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Wright State University Athletics
Dayton, OH
08.2024 - 05.2026
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Compiled information from files and research to satisfy information requests.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted in various departments including marketing, communications, ticketing, and facilities.
Representative
Montgomery County College 2 Work Program
Dayton, OH
05.2023 - 01.2025
- Landed opportunities with Montgomery County Business Solution Center, Dayton Dragons, Dayton Levitt Pavilion, and Wright State Athletics
- Collaborated with Male Leadership Academy by instructing high school students on the importance and value of social media in driving reach and exposure.
- Promoted the Montgomery County Youthworks program by directly communicating with young individuals in group meetings and individual counseling on college and career choices.
- Shared College 2 Work program impact on my education and career path
- Assisted young individuals in devising the actions needed to achieve their goals.
Business Service Intern
Business Solution Center
Dayton, OH
05.2023 - 07.2024
- Examined confidential accounting documents to assist Montgomery County in preparing for a federal audit of $92 million in CARES Act funds.
- Created Excel spreadsheets for the County phone directory and catering vendors.
- Prepared files to be scanned into digital filing systems.
- Collaborated on organizing company events.
- Operated the front desk, answering phone calls and showing guests where meetings take place.
Marketing Intern
Levitt Pavilion Dayton
Dayton, OH
08.2023 - 09.2023
- Analyzed social media metrics using Buffer to create an Excel spreadsheet for 2023 sponsors.
- Utilized Canva to create OneNote sheets for 2023 sponsors.
- Created email newsletters using Mailchimp to track analytics.
- Captured photos at live concerts for marketing content.
Box Office Intern
Dayton Dragons
Dayton, OH
07.2023 - 07.2023
- Managed the pregame ticketing system and will-call window.
- Monitored phone calls to assist customers and enhance their experience.
- Established Excel spreadsheets for businesses and school directories.
Drive-Thru Operator
Gold Star Chili
Germantown, OH
05.2020 - 04.2023
- Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.
- Communicated clearly with team members to assemble and deliver correct order to customer and reduce errors.
- Operated and maintained food and drink equipment and cash register properly and safely to prevent costly malfunctions.
Cashier/Inventory Coordinator
Second Time Around Music And Video
Dayton, OH
09.2017 - 03.2020
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated phone lines during a high volume of inquiries and sales in store.
Education
Bachelor of Science - Marketing
Wright State University
Dayton, OH05-2026
Associate of Applied Science - Digital Marketing
Sinclair Community College
Dayton, OH05-2022
Skills
- Spreadsheet management
- Professional email etiquette
- Project coordination
- Office organization
- Research skills
- Active listening
- Customer service excellence
- Correspondence typing
- Appointment scheduling
- Mail coordination
Accomplishments
Two-Time Distributive Education Clubs of America (DECA) State Qualifier in the Hospitality Services Team category. Co-Director of Community Development in High School for DECA. Assisting the VP with setting up study times, working in the school store, and sharing the impacts of the club.
Timeline
Front Desk Receptionist
Wright State University Athletics
08.2024 - 05.2026
Marketing Intern
Levitt Pavilion Dayton
08.2023 - 09.2023
Box Office Intern
Dayton Dragons
07.2023 - 07.2023
Representative
Montgomery County College 2 Work Program
05.2023 - 01.2025
Business Service Intern
Business Solution Center
05.2023 - 07.2024
Drive-Thru Operator
Gold Star Chili
05.2020 - 04.2023
Cashier/Inventory Coordinator
Second Time Around Music And Video
09.2017 - 03.2020
Bachelor of Science - Marketing
Wright State University
Associate of Applied Science - Digital Marketing
Sinclair Community College