Cole Schumacher
Des Moines,IA
Summary
Dynamic leader with extensive experience at Hy-Vee, adept in merchandising strategies and employee development. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional organizational skills and effective communication. Proven track record in fostering relationships and adapting to change, significantly contributing to business success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Meat Market Manager
Hy-Vee
07.2013 - Current
- Ensured exceptional customer service by addressing inquiries promptly and assisting with special orders or requests.
- Maintained compliance with food safety regulations through regular inspections and proper employee training.
- Collaborated with suppliers to negotiate contracts, ensuring competitive pricing and superior product quality.
- Improved overall store performance with efficient inventory management and product rotation.
- Managed staff scheduling, training, and development to ensure optimal team productivity.
- Implemented strategic merchandising plans for increased sales and profit margins.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Service Manager
Hy-Vee
07.2011 - 07.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
Service Manager
Hy-Vee
08.2009 - 07.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
Night Stock Assistant Manager
Hy-Vee
06.2008 - 06.2009
- Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
- Played a pivotal role during annual physical inventories count ensuring thoroughness and accuracy throughout entire process.
- Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
- Promoted teamwork among staff members through active participation in collaborative projects and providing support when needed.
- Completed grocery orders using the C.A.R.S ordering system.
2nd Assistant Manager
Hy-Vee
06.2006 - 06.2008
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cash Accountability
Hy-Vee
06.2006 - 06.2008
- Count all the money in cash registers in the store.
- Ensure all registers are counted by end of night so nightly process can happen and accounting can loan and balance each register.
- Count and keep track of all money in the safe and loan each register when needed.
Customer Service Clerk
Hy-Vee
06.2005 - 06.2006
- Interact with all customers returning product, cashing checks, mailing, renting movies, using Western Union, money orders, film, and lottery.
- Listen to customers concerns and complaints and follow through with those demands if company policy says to do so.
- Answer all store calls with respectful intent and forward calls to appropriate personnel using store intercom system.
Education
No Degree - Business Management
Minnesota State University, Mankato
Mankato, MNHigh School Diploma -
Mankato East High School
Mankato, MN06-2004
Skills
- Merchandising Strategies
- Employee Scheduling
- Computer Skills
- Decision-Making
- Training and Development
- Relationship Building
- Organizational Skills
- Pricing expertise
- Effective Communication
- Adaptability and Flexibility
Certification
- OSHA Certified
- Forklift Certification
- State certified Food Safety Manager (PIC)
Timeline
Assistant Meat Market Manager
Hy-Vee
07.2013 - Current
Service Manager
Hy-Vee
07.2011 - 07.2013
Service Manager
Hy-Vee
08.2009 - 07.2011
Night Stock Assistant Manager
Hy-Vee
06.2008 - 06.2009
2nd Assistant Manager
Hy-Vee
06.2006 - 06.2008
Cash Accountability
Hy-Vee
06.2006 - 06.2008
Customer Service Clerk
Hy-Vee
06.2005 - 06.2006
No Degree - Business Management
Minnesota State University, Mankato
High School Diploma -
Mankato East High School
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