Cole Scott
Ashland,KY
Summary
During my time at Shawnee State University, I gained valuable experience in many aspects of IT such as programming languages, web development, databases, cloud, networking, systems analysis, system design, business concepts, management techniques, and PC hardware. Along with over 10 years of personal experience with computer hardware building, and maintenance. I am very adamant in pursuing my passion in Information Technology.
Overview
12
12
years of professional experience
Work History
Manager
Ralph Scott Pools
Ashland, KY
05.2012 - Current
- Build, repair, and maintain all electronic equipment regarding computers, tablets, routers, printers, and registers.
- Evaluate store performance by receiving, analyzing, and incorporating feedback from store finances and sales for weekly supply orders.
- Installed and maintain all applications on all devices such as Quickbooks, Clover, WASP, and all Microsoft Office Programs.
- Create and update all customer accounts, bills, and information using Quickbooks, Clover, and Microsoft Office.
- Implement, maintain, and report all store inventory and pricing.
- Maintain all employee accounts, attendance, and payroll.
- Record all customer out-of-store services and provide solutions to all chemical or labor inquiries.
IT Technician
Kroger
Louisville, KY
01.2021 - 08.2021
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Documented repair processes using an in house application to record parts used for the inventory department.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Soldering various circuit boards for different devices used by Kroger.
IT Help Desk Technician
Yum!
Louisville, KY
09.2020 - 01.2021
- Maintained records, logs and lifecycle documentation of work requests using in house applications.
- Answered inquiries to resolve computer and register software issues at an establishment.
- Constant use of Linux OS to handle software issues remotely such as reinstalling or updating in-house applications to registers and computers making sure all points of sale are in operation.
- Provided and recorded solutions to hardware issues regarding systems used in the store such as main computer, registers, monitors, cables, and computer peripherals.
Education
Bachelors of Science in Business Administration - Information Systems & Minor in Cyber Security
Shawnee State University
Portsmouth, OH06.2022
Skills
- Programming Knowledge Python, Java, SQL
- Linux OS
- Security Concepts Penetration Testing, Monitoring Software, Wireshark, Nmap, alienvault Cryptography
- Web Development HTML5, CSS30
- Systems Analysis Techniques SDLC
- Database and Cloud SQL, Oracle, Microsoft Azure, Quickbooks
- Agile Methodologies Scrum
- Computer/Electronic Hardware Building & Maintenance
Timeline
IT Technician
Kroger
01.2021 - 08.2021
IT Help Desk Technician
Yum!
09.2020 - 01.2021
Manager
Ralph Scott Pools
05.2012 - Current
Bachelors of Science in Business Administration - Information Systems & Minor in Cyber Security
Shawnee State University
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