- Volunteer Work for Ducks Unlimited
- Hunting and Training my dogs
- Traveling to different states to hunt
Cole Shaffer
Olive Branch,MS
Summary
Dynamic professional with experience in customer service and team leadership. Skilled in communication and conflict resolution, consistently driving improvements in service quality and customer satisfaction.
Overview
3
3
years of professional experience
Work History
CX Associate/ Wader Repair Technician
Chêne Gear
Memphis, TN
09.2025 - Current
- Diagnosed and repaired waders.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Vice President
Lewisburg Ducks Unlimited Chapter
Olive Branch, MS
09.2023 - Current
- Led strategic initiatives to enhance fundraising efforts and community engagement.
- Directed outreach programs, fostering partnerships with local businesses and organizations.
- Implemented effective communication strategies to increase member participation and retention.
- Oversaw event planning and execution, ensuring alignment with organizational goals and objectives.
- Held a Banquet Event for 3 consecutive years.
- Raised a estimated net of 270k within the 3 years
- Top Fundraiser member for the first 2 years
Shift Leader
Shinetime Super Wash
Olive Branch, MS
03.2024 - 10.2025
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented process improvements to enhance service speed and customer satisfaction.
- Monitored inventory levels, ensuring adequate supplies for smooth operations.
- In the Diamond Club for top 5 membership sales
- Given the Superstar Award for excellent performance
- Resolved customer complaints promptly, maintaining a positive relationship with clients.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Lewisburg High School
Olive Branch, MSSkills
- Customer service
- Mechanical skills
- Safety requirements
- Equipment Repair
- Communication
Interests
Timeline
CX Associate/ Wader Repair Technician
Chêne Gear
09.2025 - Current
Shift Leader
Shinetime Super Wash
03.2024 - 10.2025
Vice President
Lewisburg Ducks Unlimited Chapter
09.2023 - Current
High School Diploma -
Lewisburg High School