Cole Steele
Jasper,TN
Summary
Dynamic Online Grocery Associate with Walmart, recognized for enhancing customer satisfaction through effective order accuracy and complaint resolution. Demonstrated adaptability and attention to detail while managing multiple priorities, consistently achieving timely service and high satisfaction ratings. Skilled in online order processing and providing knowledgeable product recommendations to elevate the shopping experience.
Offering strong aptitude for customer service and digital retail environments, eager to learn and grow in this role. Contributes to smooth and efficient workflow, focusing on inventory management and order accuracy. Ready to use and develop organizational skills and customer interaction abilities in Online Grocery Associate role.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Walmart
Jasper, TN
09.2023 - Current
- Operated point-of-sale systems efficiently during checkout processes.
- Maintained cleanliness and organization of store displays and aisles.
- Collaborated with team members to restock shelves and manage inventory levels.
- Learned safety protocols and best practices for handling food products effectively.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Collaborated with team members to streamline order fulfillment processes for efficiency.
- Provided support during peak hours, ensuring timely service and customer satisfaction remained high.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Assisted customers with order selection and product inquiries, enhancing shopping experience.
Baseball Umpire
City of Jasper
Jasper, TN
06.2022 - 08.2022
- Enforced rules and regulations during games to ensure fair play and sportsmanship.
- Collaborated with coaches and players to address concerns and clarify decisions made on the field.
- Maintained accurate records of game statistics and player performance for league documentation.
- Evaluated game situations quickly to make timely decisions under pressure during play.
- Trained new umpires on best practices, rules interpretations, and effective communication strategies.
- Analyzed gameplay patterns to improve decision-making processes and enhance officiating accuracy.
- Promoted good sportsmanship among players.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
Education
Mass Communications
Chattanooga State Community College
Chattanooga, TN08.2025
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Brand representation
- Adaptability to change
- Product recommendations
- Customer service
- Attention to detail
- Online order processing
- Merchandise selection
Timeline
Online Grocery Associate
Walmart
09.2023 - Current
Baseball Umpire
City of Jasper
06.2022 - 08.2022
Mass Communications
Chattanooga State Community College