Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Cole Tucker

West Palm Beach,FL

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

3
3
years of professional experience

Work History

Associate Contract Administration Specialist

Mutual Of America
01.2023 - Current
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
  • Managed a caseload of complex pension cases, ensuring timely resolution and compliance with regulatory requirements.

Assistant Office Manager

Rothman Health Solutions
08.2022 - 01.2023
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Enhanced team productivity with strong leadership, training, and support for all staff members.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.

Front End Supervisor

HomeGoods
02.2022 - 06.2022
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.

Pro-Shop Administrative Assistant

Mizner Country Club
05.2021 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisting management with monthly inventory of shop merchandise.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Bachelor of Arts in Psychology -

Florida Atlantic University
Boca Raton, FL

Skills

  • Customer Relations
  • Expert problem-solving
  • Critical thinking
  • Time management
  • Training and development
  • Advanced communication
  • Adaptability

Software

Salesforce

Microsoft Office

OnBase Content Managment

Microsoft Azure

Social Media Platforms

Timeline

Associate Contract Administration Specialist

Mutual Of America
01.2023 - Current

Assistant Office Manager

Rothman Health Solutions
08.2022 - 01.2023

Front End Supervisor

HomeGoods
02.2022 - 06.2022

Pro-Shop Administrative Assistant

Mizner Country Club
05.2021 - 03.2022

Bachelor of Arts in Psychology -

Florida Atlantic University
Cole Tucker