Salesforce
Microsoft Office
OnBase Content Management
Microsoft Azure
Social Media Platforms
Cole Tucker
Washington,DC
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
4
4
years of professional experience
Work History
Associate Contract Administration Specialist
Mutual Of America Financial Group
01.2023 - 02.2024
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Managed a caseload of complex pension cases, ensuring timely resolution and compliance with regulatory requirements.
Assistant Office Manager
Rothman Health Solutions
08.2022 - 01.2023
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Managed daily operations, ensuring timely completion of tasks and maintaining well-organized work environment.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
Pro-Shop Administrative Assistant
Mizner Country Club
05.2021 - 03.2022
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
Sales Associate
Crown Wine & Spirits
04.2020 - 04.2021
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Bachelor of Arts in Psychology -
Florida Atlantic University
Boca Raton, FL12.2021
Skills
- Customer Relations
- Expert problem-solving
- Critical thinking
- Time management
- Training and development
- Advanced communication
- Adaptability
Software
Timeline
Associate Contract Administration Specialist
Mutual Of America Financial Group
01.2023 - 02.2024
Assistant Office Manager
Rothman Health Solutions
08.2022 - 01.2023
Pro-Shop Administrative Assistant
Mizner Country Club
05.2021 - 03.2022
Sales Associate
Crown Wine & Spirits
04.2020 - 04.2021
Bachelor of Arts in Psychology -
Florida Atlantic University
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