Cole Tucker
Nacogdoches,TX
Summary
Skilled Field Service Technician with background in diagnosing, repairing and optimizing a variety of equipment. Strengths include troubleshooting skills, ability to work independently, and strong customer service orientation. Previous experience has led to improved speaking ability, increased client satisfaction and minimized downtime through timely, efficient service.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Vivint Smart Home Security
Nacogdoches , TX
2020.11 - Current
- Professionally install security systems into peoples homes, work place, shops, etc.
- Create a friendly and welcoming atmosphere
- Build trust with customers, coworkers
- Build value in company equipment and products
- Educate customer on how the system works and the benefits each piece of equipment brings to their home
- Lead by example to other coworkers in order to help them grow and help us grow as a team
- Display safety not only on the job site but while driving as well as that is a big part of the job
Bartender
Clear Springs Restaurant
Nacogdoches , TX
2018.07 - 2020.11
- Provide friendly customer service
- Learn drink recipes and menu of the restaurant
- Educate the customers on different meals/drinks/specials
- Keep a clean and tidy area around the bar and tables
- Handle and count money
- Make decisions on coworkers duties as far as sending them home, making sure they completed all their required tasks
Barista
Starbucks
Lufkin , TX
2014.09 - 2019.04
- Create a friendly and welcoming environment to all customers
- Learn beverage recipes in order to make them in a timely manor while also making them correctly as not to ruin the customer experience
- Learn food pairings with different drinks
- Became the District Barista Champion by displaying knowledge and crafting beverages to perfection
- Became a certified Coffee Master by learning about different blends and displaying that knowledge in a presentation to my store manager and district manager
- Handle and count money
- Keep a safe and clean store
Education
Some College (No Degree) -
Sam Houston State University
Huntsville, TXSome College (No Degree) -
Angelina College
Lufkin, TXSkills
- Technical Troubleshooting
- Equipment Installation
- Work Order Management
- Quality Assurance
- Preventive Maintenance
- Safety
- Preparedness
- Excellent with customers
- Physically Strong
- Mentally Strong
Timeline
Field Service Technician
Vivint Smart Home Security
2020.11 - Current
Bartender
Clear Springs Restaurant
2018.07 - 2020.11
Barista
Starbucks
2014.09 - 2019.04
Some College (No Degree) -
Sam Houston State University
Some College (No Degree) -
Angelina College
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