Cole Welch
Gilbert,AZ
Summary
Operations and revenue leader with experience scaling high-volume service organizations through operational efficiency, sales performance, and leadership development. Proven track record of driving revenue growth, improving margins, and building management teams to support expansion. Most recently led operations supporting $5M+ in annual revenue, 40+ employees, and 80+ daily service appointments within a multi-location service company.
Overview
3
3
years of professional experience
Work History
Chief Operating Officer
Coconut Cleaning
Chandler, AZ
01.2023 - 03.2026
Residential Service Company | 9 Locations
Chief Operating Officer | 2023 – 2026
Vice President of Operations | 2022 – 2023
Sales Manager | 2022
Sales Technician | 2021 – 2022
- Promoted through multiple leadership roles based on performance and operational impact, progressing from field sales to executive leadership overseeing company-wide operations.
Operational Scope:
• $5M+ annual revenue | 40+ employees | 8 managers | 80+ daily service appointments
• Led operations supporting $5M+ in annual revenue across a multi-location service organization
• Increased company revenue from $4.5M to $5.4M through pricing strategy and operational improvements
• Improved inside sales contact and close rates by 15% through lead management systems
• Increased average job value from $350 to $400 through technician sales training and pricing adjustments
• Improved labor efficiency by ~20% through operational restructuring and route optimization• Implemented company-wide KPI tracking across sales and operational departments
• Expanded leadership structure from 4 managers to 8 managers through internal development
Additional Sales & Marketing Experience
- Sales Specialist — Welch Physical Therapy
- Marketing Specialist — Frost Orthodontics
- Sales Representative — Caliber Solar
Early Career
- Fitness Coach — Orangetheory Fitness
Skills
- Operations Leadership
- Revenue & Profitability Growth
- Sales Performance Management
- Process & Systems Optimization
- Leadership Development & Team Scaling
Technology & Systems
- HubSpot (CRM & Sales Pipeline Management)
- FieldRoutes (Field Service Management Platform)
- Talkdesk (Customer Communication Platform)
- CRM Systems
- Dispatch & Scheduling Software
Timeline
Chief Operating Officer
Coconut Cleaning
01.2023 - 03.2026