Cole Whatley
Pinellas Park,FL
Summary
An organized, detail oriented, and conscientious self starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Overview
9
9
years of professional experience
Work History
Call Center Team Lead
Solar Bear
Clearwater, FL
05.2021 - Current
- Minimized process lags through operations protocols and client account management training.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Responded to team support questions quickly to maintain call center efficiency.
Lead Generation Director
Efficient Home Services Of Florida
St Petersburg, FL
03.2020 - 05.2021
- Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Entered data into CRM, ensuring accuracy and uniformity.
- Served as key team member in development of new client pipeline, resulting in 10% sales profit increase for May 2020 -August 2020.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Onboarded new employees, including training, mentoring and new hire documentation.
Sales Representative
Pest Bear
Oldsmar , FL
01.2020 - 03.2020
- Developed and implemented sales strategies to increase revenue.
- Consistently met weekly sales quota
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Developed strong rapport with customers and created positive impressions.
Assistant Banquet Manager/Server
Cypress Run Golf Club
Tarpon Springs , Florida
10.2019 - 12.2019
- Led and directed team members on effective methods, operations and procedures
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Lead Host/server
Bonefish Grill
Trinity, FL
09.2014 - 09.2018
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using
- Top performer in food and beverage sales
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using
- Planned and executed numerous guest parties by organizing menus, spaces and special requests
- Provided dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
Education
Associate of Arts - Business Administration And Management
St Petesburg College
FloridaBachelor of Arts - Business Administration And Management
St Petersburg College
St Petersburg05.2021
Skills
- Coachable
- Problem solver
- Leadership
- Public speaking
- Self-motivated
- Sales
Hobbies
Basketball, Traveling, Puzzles, Movies
Timeline
Call Center Team Lead
Solar Bear
05.2021 - Current
Lead Generation Director
Efficient Home Services Of Florida
03.2020 - 05.2021
Sales Representative
Pest Bear
01.2020 - 03.2020
Assistant Banquet Manager/Server
Cypress Run Golf Club
10.2019 - 12.2019
Lead Host/server
Bonefish Grill
09.2014 - 09.2018
Associate of Arts - Business Administration And Management
St Petesburg College
Bachelor of Arts - Business Administration And Management
St Petersburg College
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