Emily Kapner
Phoenix,AZ
Summary
I am highly motivated with a strong desire to embrace new challenges. I bring a personable demeanor, a solid work ethic, and extensive experience in customer service. I am confident and well-versed in technology-related roles, with a proven ability to adapt quickly and work effectively both independently and as part of a team. My strong interpersonal skills and quick learning ability enable me to thrive in dynamic environments.
Overview
2
2
years of professional experience
Work History
Call Center Sales Representative
Sunstate Equipment Company
Phoenix, Arizona
03.2024 - Current
- Demonstrated excellent listening skills while interacting with customers via telephone and email.
- Processed orders for customers over the phone.
- Researched customer inquiries and provided solutions in a timely manner.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized a computer system (Sales Force) (AS400) to track customer accounts and update reservation information.
- Provided equipment recommendations based on customer needs.
- Responded promptly to emails sent by customers/ internal staff seeking support or assistance.
- Followed up with customers after equipment reservation to ensure satisfaction levels were met.
- • Helped customers through the process of purchasing our used equipment, collaborating and communicating with branches to have units ready, filling out paperwork (ex. Bill of Sale, Unit Release, etc.) Invoicing, and processing payment.
Valet Manager
Bell Lexus North Scottsdale
Scottsdale, Arizona
10.2023 - 02.2024
- Greet and welcome customers in.
- Help customers get to their correct service writers.
- Assist with any quick needs I myself could fix. EX: Answering questions, Help with connecting devices, Putting air in tires, etc.
- Train other team members.
Carry Out/ Phone Orders
Oregano's Phoenix
Phoenix, Arizona
01.2023 - 09.2023
- Take orders in person, and over phone.
- Prepared and reviewed orders.
- Processed daily inventory receipts and quantities of supplies.
- Worked computer and POS system.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05.2023
Skills
- Customer Service
- Salesforce Proficiency
- Rental Man (AS400)
- Positive attitude
- Quick learner
- Determined
- Attention to Detail
- Coachable
- Time Management
- Active Listening
- Relationship Building
Timeline
Call Center Sales Representative
Sunstate Equipment Company
03.2024 - Current
Valet Manager
Bell Lexus North Scottsdale
10.2023 - 02.2024
Carry Out/ Phone Orders
Oregano's Phoenix
01.2023 - 09.2023
High School Diploma -
North Canyon High School