Emily Rivera
Houston
Summary
A motivated and adaptable person with experience as a shift leader in food service and credit union and call center representative. skilled in customer service, cash handling, and commitment to efficiency and accuracy within work setting and goals within the company. I am always eager to learn how to be more impactful to my work and team.
Overview
5
5
years of professional experience
Work History
Call Center Representative
First Community Credit Union
Houston
10.2025 - 06.2026
- resolved member concern related to loans, deposits and account discrepancies
- educated members on credit union products, including savings, checking, and loans
- verified member identities and ensured compliance with security protocols
- maintained up-to-date knowledge of credit union policies, procedures and regulatory requirements
- met or exceeded individual and team performance metrics, including call handling time and member satisfaction scores.
Teller
First Community Credit Union
09.2024 - 10.2025
- Managed cash drawer, balancing daily transactions and maintaining accurate records.
- Provided exceptional customer service, resolving inquiries and fostering positive relationships.
- processed customer transactions accurately and efficiently, ensuring adherence to banking policies.
- maintained an organized workspace for accuracy and efficiency
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
SHIFT LEADER
Panda Express
05.2021 - 07.2024
- Shift leaders oversee operations when the manager is not present
- Organized inventory checks and coordinated employee responsibilities to maintain operational efficiency.
- Oversaw business area to drive high sales through effective leadership, management, and exceptional customer service.
- Suggested products based on customer preferences
- Upholding cleanliness policies within the store, cash handling policies and equipment guidelines
- Facilitating conflict between customers and between peers
- Motivated newcomers during training by sharing information, coaching, providing feedback, and delegating tasks.
- Processed service requests and addressed customer concerns
Education
Diploma -
Jersey Village Highschool
Houston, TX05-2023
Skills
- Computer skills
- Effective communication skills
- Transaction processing
- Data entry efficiency
- Customer development
- Attention to detail
- Time management
- Multitasking
- Team player
- Problem-solving skills
- Adaptability
- Sales strategies
- Stress tolerance
- Professional courtesy
- Record keeping
- Performance evaluation
- Coachable
- Sanitation practices
Languages
- English
- Spanish
Timeline
Call Center Representative
First Community Credit Union
10.2025 - 06.2026
Teller
First Community Credit Union
09.2024 - 10.2025
SHIFT LEADER
Panda Express
05.2021 - 07.2024
Diploma -
Jersey Village Highschool