Cole Wright
Shelby,MI
Summary
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
3
3
years of professional experience
Work History
Help Desk Technician
Data Systems Services
08.2024 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
IT Operations Engineer
Rain Focus
07.2022 - 08.2024
- Resolved escalated customer service inquires related to technical issues promptly.
- Configured equipment, iPhones, androids and printers as well as assessed functionality.
- Implemented troubleshooting methods to achieve resolution to software and hardware configuration issues.
IT Support Specialist
Brighton Collectibles
09.2021 - 07.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 50 employees.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Arts - Cyber Security
DeVry University
Lisle, IL07-2025
High School Diploma -
Oxford High School
Oxford, MI05-2022
Skills
- Application support
- Ticket management
- Network support
- Server troubleshooting
- Troubleshooting and diagnosis
- Desktop support
Timeline
Help Desk Technician
Data Systems Services
08.2024 - Current
IT Operations Engineer
Rain Focus
07.2022 - 08.2024
IT Support Specialist
Brighton Collectibles
09.2021 - 07.2022
Associate of Arts - Cyber Security
DeVry University
High School Diploma -
Oxford High School
Similar Profiles
Annesia Simmons-MootooAnnesia Simmons-Mootoo
Sales Manager at Digi Data Systems LimitedSales Manager at Digi Data Systems Limited
Joel RossJoel Ross
Field Service Technician at Quality Data SystemsField Service Technician at Quality Data Systems
Christopher P. WolfeChristopher P. Wolfe
General Manager at Titan Data Systems LLCGeneral Manager at Titan Data Systems LLC