Coleen Benoist
San Antonio,TX
Summary
Highly motivated individual and Multifaceted 20-year military veteran with extensive experience and superb management skills in a fast-paced military and nursing environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. .
Overview
9
9
years of professional experience
Work History
Transfer Coordinator
Tenet Health
02.2024 - Current
- Responsible for coordinating direct admissions and hospital transfers to and from community hospitals with the intent to transfer each patient to an appropriate Tenet hospital.
- Works collaboratively to foster relationships with referring facilities, physicians, and hospital staffs in representation of Tenet Healthcare Mission and Values.
- Serves as a clinical resource for non-nursing transfer center staff, with responsibility for clinical decisions and appropriate documentation.
- Maintains working knowledge of EMTALA and other regulations governing patient transfers.
- Utilizes applicable systems to facilitate bed flow and expedite patient placement.
Med Spa Owner
RejuvaZen
11.2023 - Current
- Practice the highest level of safety and sanitation including proper handling and disposal of medical waste, blood and bodily fluids, and potentially dangerous tools and equipment.
- Establish and maintain genuine lasting relationships amongst the community, clients, vendors, etc.
- Resolve complex customer concerns by identifying and understanding the source of the customer's issue and resolving it in timely manner.
- Anticipate customer's needs and be prepared with a solution whenever possible.
- Keep up-to-date on all safety regulations affecting business operations.
- Create marketing and advertising strategies through social media, website exposure and online search engines to increase growth and generate revenue.
- Encourage culture of excellence by modeling expected behavior.
- Plan and hold public promotional events.
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
Senior Clinical Coding Nurse Consultant
United Healthcare Group
05.2023 - 10.2023
- Provides analytical interpretation of Risk Adjustment reporting including, Executive Summaries, HCC Ratio, Disagree and Resolution rates, and FaxBack reporting to plan and provider groups
- Subject Matter Expert (SME) for all Risk Adjustment related activities within their assigned market(s) working within a matrix relationship which includes DataRAP operations and Regional / Market operations
- Assists in developing of training and analytical materials for Risk Adjustment
- Leads Weekly, Monthly, Bi-monthly, Quarterly, and / or Annual Business Review meetings related to Risk Adjustment activities which summarize provider group performance and market performance as requested by or required by Market leadership
- Analyze and evaluate provider group structure and characteristics, provider group / provider office operations and personnel to identify the most effective approaches and strategies related to Risk Adjustment
- Analyze Provider and Group performance regarding Risk Adjustment and Focus on Care (FOC) to determine areas of focus or improvement opportunities.
- Develop solution-based, user friendly initiatives to support practice success
- Oversee market specific chart retrieval and review of PCP, Hospital, and Specialist records
Team Leader
Platinum Business Corporation
01.2019 - 05.2023
- Provides professional Case Management nursing care through the delivery, medical management, and coordination of care and services in a clinic setting.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducts research in care modalities, patient histories and prior therapies in support of improved practice and patient outcomes.
- Follows evidence-based protocols using analytical thinking and critical nursing judgment to individualize patient care plans and education to meet each beneficiary's needs and evaluates understanding.
- Performs telephone triage via assessment and evaluation to include the determination of optimal time and location for patient management (emergent, urgent, home care) and follow-up care as required.
- Ensures compliance with standards of care and practice in accordance with all established policies, procedures, and guidelines used in the military treatment facility.
- Communicates and collaborates with a diverse group of staff members (to include referral management, case management and disease management) for the purpose of informing the healthcare team of plans/ actions, teaching/education to benefit the patient/ family and organization.
- Recognizes adverse signs and symptoms in emergency situations. Conducts immediate evaluation and performs appropriate crisis management.
Emergency Room Registered Nurse
University Health Systems/ Methodist South/ North
08.2015 - 01.2019
- Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
- Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
- Optimized resource utilization in the ER by managing supplies inventory levels and identifying opportunities to reduce waste.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Implemented the nursing process and delegated patient care activities to ancillary staff as appropriate in a high paced emergency room environment.
- Gained knowledge of pharmacological agents used in patient care treatment to include dosages, intended effects, side effects and safe administration.
- Provided care management, patient education/care instructions and assistance in follow up care to all types of patient populations (from pediatric to adult) to include primary care, emergency care, and behavioral healthcare.
Education
Nurse Injector
Master Injectors Inc
San Antonio Texas11.2023
Bachelor of Science - Nursing Science
University of Phoenix
Tempe, AZ09.2020
Associate of Applied Science - Nursing
San Antonio College
San Antonio, TX05.2015
Skills
- Time Management
- Problem solving
- Originality and Creativity
- Business Management
- High Standard of Customer Care
- Superior Attention to Detail
- Patient Education Abilities
- Injectable Administration
- Body Contouring Procedures
- Botox/Fillers
- Self-motivated
- IV Therapy Administration
- Staff education and training
Timeline
Transfer Coordinator
Tenet Health
02.2024 - Current
Med Spa Owner
RejuvaZen
11.2023 - Current
Senior Clinical Coding Nurse Consultant
United Healthcare Group
05.2023 - 10.2023
Team Leader
Platinum Business Corporation
01.2019 - 05.2023
Emergency Room Registered Nurse
University Health Systems/ Methodist South/ North
08.2015 - 01.2019
Nurse Injector
Master Injectors Inc
Bachelor of Science - Nursing Science
University of Phoenix
Associate of Applied Science - Nursing
San Antonio College
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