Summary
Work History
Education
Skills
Timeline
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Coleen Hook

Coleen Hook

Red Bank,NJ

Summary

Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations.

Work History

Owner/Operator

Dazzling Pet Sitting Service
01.2007 - 08.2022
  • Consulted with customers to assess needs and provided staff and training to meet and exceed expectation.
  • Developed business plan, processes and procedures to provide superior service to 2000+ clients

Teacher/Teacher’s Aide

Atlantic Highlands Elementary School
01.1997 - 01.2007
  • Prepared and implemented daily lesson plans
  • Worked with special needs students and designed Individual Educational Rograms
  • Coordinated and planned educational activities with fellow teachers and administrators

Chiropractic Assistant

Advanced Chiropractic Associates
01.1986 - 01.1998
  • Performed electric muscle stimulation, massage, and mechanical traction
  • Answered phones to respond to patients questions, provide information and schedule appointments
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs

Hostess

The Pour House Restaurant
01.1994 - 01.1997
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Cultivated positive guest relations by managing information and orchestrating speedy seating

Account Manager/Treasury Technician/Customer Service

Prudential Insurance Company
01.1984 - 01.1996
  • Managed 20 company’s multimillion $ investment accounts
  • Provide accurate daily investment figures to traders and management
  • Served as contact between vendors, banks, consumers, management to track and insure accurate account activity

Education

Bachelor of Arts - Political Science

Seton Hall University
05.1992

Skills

  • Business Planning
  • Verbal and Written Communication
  • Client Service
  • Quality Management Systems
  • Business Development
  • Coaching and Mentoring
  • Customer Relations
  • Hiring and Staffing
  • Staff Training
  • Budget Development
  • Sales Leadership
  • Business Administration

Timeline

Owner/Operator

Dazzling Pet Sitting Service
01.2007 - 08.2022

Teacher/Teacher’s Aide

Atlantic Highlands Elementary School
01.1997 - 01.2007

Hostess

The Pour House Restaurant
01.1994 - 01.1997

Chiropractic Assistant

Advanced Chiropractic Associates
01.1986 - 01.1998

Account Manager/Treasury Technician/Customer Service

Prudential Insurance Company
01.1984 - 01.1996

Bachelor of Arts - Political Science

Seton Hall University

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Coleen Hook